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Jeffrey R Eby DMD

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Jeffrey R Eby DMD
Jeffrey R Eby DMD
(16 Reviews)
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240 North 7th Street Akron, PA 17501
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Consumer Feedback

(16 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
1 star average for Value
My family and I just moved to the Ephrata area and there is nothing scarier than trying to find new doctors in an area you're not familiar with. Thankfully I found Dr. Eby's office through my insurance's website because Dr. Eby and his entire staff are wonderful from the moment you step foot in the door! The waiting room is fresh and relaxing with a great big fish tank on one wall that my kids and I loved to look at. There is a play area with a TV for the kids as well!

My first appointment there, the hygenist took great care not to miss a thing. She seemed genuinely interested in knowing my habits at home as well as what products my family and I were using. She was generous to hand out samples of any product she thought would be best for me too.

Dr. Eby seemed very knowledgable when it came to the treatment of the few cavities I had, offering different options I could take and the different price ranges for each.

As i was leaving my appointment I noticed a cute little card with a pumpkin on it saying Candy Buy Back so I asked the lady at the front and she was very informative of their office purchasing extra candy from kids after Halloween and the prizes they give to the kids for doing so. All in all I feel this office is very patient oriented and very friendly, I'm actually looking forward to going back!
by Anonymous xxx.xxx.149.186
September 20, 2013
I have gone to this dentist for around 7 years now and unfortunately the service has gone south. My last cleaning felt rushed and my teeth did not feel like they were polished good. I then had some fillings done, which cost enough, then a week later I have pain. Dr. Eby gives no explaination, sits there and looks confused at me. Sends me to an Endodontist for a root canal. A number of the fillings I received from him also had rough edges. He never bothered to make sure the surface was smooth. He always seems very rushed and has no time for his patients. He is there to make money, bottom line!
by Zenowij xxx.xxx.200.227
March 18, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.219.10
August 26, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.55.17
August 17, 2012
Was this provider's office clean?
It was satisfactory
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Do this dentist have a good professional reputation among other dentists?
Yes, they are recommended by other dentists
Are you going to visit this provider again?
Sure
by Anonymous
January 03, 2012
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
by Anonymous
December 20, 2011
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Were you able to watch TV during your dental procedure?
No, but I was able to read a magazine
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
November 11, 2011
They briefly listened to me, but quickly downplayed everything I said or stopped paying attention. My teeth cleaning felt kind of rushed. I was hoping they would clean them a little better. Their prices were not fair at all. They were extremely overpriced and I felt ripped off. Not ONLY that, but on one occasion, my husband, who hates seeing a dentist altogether, had to have his tooth pulled, and was naturally NOT thrilled about it. He is a big man with tattoos all over him, but just is not fond of the dentist. So, he had his tooth pulled, and when the dental assistant called our house the next day to check on my husband, she left a voicemail, since we werent home, letting us know that she was calling to check on how he was feeling. But what the dental assistant didnt apparently realize, is that she NEVER hung the phone up correctly at this dental office, but instead was leaving us a message, that she clearly didnt know she was doing, while taking with the receptionist at this office, she tells the receptionist that..."I cant believe how big that man is, and how he has all those tattoos, yet he was a complete and utter cry baby when he came to get that tooth pulled. She was complaining and acting like a baby the whole damn time he was here"....NOW tell me how all of u wouldve reacted to a message left at your house on your answering machine?? We recorded that message, and took it DIRECTLY up to Dr. Ebys office to let him here what Melissa had said, and he looked at us and said, what do you want me to do about that? REALLY???????? Good bye to you bunch of JERKS~!
by Annoyed with Dr. Eby
October 20, 2011
Did your gums bleed excessively after your appointment?
Yes, they should have been more gentle
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Were you able to relax during your appointment?
No, I was on edge
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Would you recommend this dentist to others?
If I Had To
by Anonymous
October 18, 2011
They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. I was left in the appointment room by myself, but they eventually returned. I was told that everything was going to be covered through my insurance except about fifty dollars. I paid the fifty after my appointment and was sent another bill in the mail because my insurance provider did not cover it.
by MJ
August 09, 2011
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Map and Directions
240 North 7th Street, Akron, PA 17501