I was given a polite greeting when I walked in. It was nice to be acknowledged. I was left in the appointment room by myself, but they eventually returned. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. I like to keep records of everything I spend, so I was planning on asking them for an invoice for my procedure, but they gave me one before I even had to ask. I was impressed with their professionalism.