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Sudbrink Oral Surgery PC

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Sudbrink Oral Surgery PC
Sudbrink Oral Surgery PC
(5 Reviews)
> Get Phone Number & Directions
32 Northeast drive Suite 102 Hershey, PA 17033
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Consumer Feedback

(5 Reviews)
Service
5 star average for Service
Value
5 star average for Value
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Environment
5 star average for Environment
I am so extremely frustrated with this place that I have decided to write this review and file a complaint with the Attorney Generals Office. I would not recommend this office. I had 2 wisdom teeth extracted this past July. Prior to surgery, they gave me the cost of $804.00 which they made me pay prior to surgery, I was fine with this. I did not have dental insurance at the time so I purchased a dental savings plan. The $804 I owed was the amount after the savings plan. The plan saved me about $600. 10 days after surgery, my teeth, gums, tongue, cheek and chin were numb but at the same time getting sharp shooting pains so i called for a follow up appointment. I asked how much the appointment would cost me prior to scheduling it because I didn't want to spend a fortune. I was starting my new job in 2 weeks and my dental insurance would kick in my first day on the job. The assistant told me there would be no charge for the appointment. I of course scheduled the appointment. The surgeon didn't tell me anything I didn't already know. I was suffering from nerve damage and it would hopefully go away with time....but no guarantees. He took a panoramic x-ray to confirm this. They didn't schedule a follow up appointment or anything, just told me to hope for the best. The very next day, I received a bill in the mail for $377.00. I called the billing office right away and was told the person I needed to speak to, Christy, wouldn't be in until Wednesday. The woman I talked to said it appeared that Christy had a list of old fees and since they had raised their fees, I would need to pay the difference. I waited the 2 days until Wednesday and called back. I spoke to Christy who said she would call the dental savings plan to see if they would cover more of the fees and she would then call me back. Two days went by and nothing, no return calls. I called that afternoon (around 3:00) but she was already gone for the day. I left a message for her. Another week went by and still no call so I called again and left a voicemail. I have since called 2 more times and still have no gotten anyone to call me back. Yesterday, I received another bill in the mail. This time, they added on $114.00 for the panoramic x-ray they completed at my follow-up appointment, even though I was assured there would be no charge. Had they told me there would be a charge for it, I would have denied it. I called the office again yesterday after receiving this 2nd bill. It was Thursday at 3:00 and all i got was voicemail. It is now Friday evening and again, no call back. How many times does a patient need to call before they call back?? And why should I have to pay the $377 more because they quoted me their old prices? Very poor customer service in the billing office.
by Jennifer Kelly xxx.xxx.212.27
September 02, 2016
i saw dr sudbrink and later vakkas for two wisdom removals. they were so friendly, nice, reassuring, and gentle. they called me a few days later to personally check up on how I was doing. they are the nicest doctors I have been to. they really care about patients. I went both times to the first appointment of the day so there was no waiting I was in and out in maybe 45 min. I have recommended this place to everyone I know who had to go for some type of oral surgery. these doctors and the staff are fantastic
by ginger hertz xxx.xxx.228.115
June 12, 2015
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Did this provider seem knowledgeable and competent?
Definitely
Did the staff help you feel comfortable when you called with questions or concerns?
Absolutely
Was the waiting area spacious enough?
Totally
by Anonymous xxx.xxx.200.45
September 01, 2014
By far Dr. Sudbrink and Vakkas and their staff are the best you can get. They are professional but kind, thorough and caring. Always made sure that I was okay with what he was going to do, that I was not in pain, and totally comfortable. I was scared to death when I heard that with my implant I would need a sinus lift, but it was done with no problems whatsoever, I went to work the next day. Anesthesia was great. They were always available to answer questions or fit me in. I can't say enough good things about this practice. "The best of the best". I've heard that from many people at the hospital I work at. And i know as i'm a ccu nurse!
by Megan xxx.xxx.206.46
December 11, 2013
I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows.
by judy f. xxx.xxx.200.45
November 09, 2013
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Map and Directions
32 Northeast drive Suite 102, Hershey, PA 17033