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Esianor-Mitchual Ethel A DDS

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Esianor-Mitchual Ethel A DDS
Esianor-Mitchual Ethel A DDS
(6 Reviews)
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822 Marietta Avenue Lancaster, PA 17603
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Consumer Feedback

(6 Reviews)
Environment
3 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Service
5 star average for Service
Value
5 star average for Value
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
by Anonymous xxx.xxx.165.107
September 23, 2014
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Was this dentist's staff friendly?
Friendly Enough
Was this provider's office clean?
It could have used some cleaning
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.88.10
June 21, 2013
Something has changed. In the past this dentist has always been helpful. Although rough handed and stern, she has been cleaning and checking my kids teeth for a few years. Being that this was the only dentist in town that took our insurance I had to settle.
Recently, my daughter knocked out her teeth in the front, I call the dentist but she could not help because she was going out of town. She had no referral office to send me to. Luckily I found Smilebuilderz in town and started treatment securing the teeth. I came back to Dr. Mitchual because I trusted her and wanted a second opinion regarding my childs trauma. A root canal was needed. At the beginning of the appt. she said she could do a root canal, after looking at the xrays she said that she "didn't want to get involved" or be "held responsible" and told me to go back to Smilebuilderz to do the root canal. This was not comforting in any way and I thought she was upset with me for not coming to her sooner. We went back to Smilebuilderz with a team of professionals and specialists, that take our insurance! So her teeth are being well cared for now.

This Friday I received a call from Dr. Mitchual because I supposedly had scheduled an appt. for my other kids on their first day of school on Monday, On the phone I said there must be some mistake because I would not have scheduled a dentist appt. on the first day of school and that we need to re-schedule. Her new assistant said they will charge me a $50 per child to show fee! What? The office makes a mistake and I have to pay? I said this is Friday and the Appt. is Monday, that's enough notice and since this mistake is not my fault, I should not have to pay.
She put me on hold and then got back on the phone and said it they would charge me $60 for the missed appt. I said this is not my fault and I can't pay. The phone got cut off. I called right back... no answer. WTHeck!! What is going on??? I am so upset and disappointed with this kind of treatment. We had been going to them for years, I thought they cared about us, guess not! Her new employees are ruining the business and she, the dentist is either not confident or angry and petty because we went someplace else (when she was out of town!!). We will never go back!!!!!!!!!!
by An upset Parent xxx.xxx.67.159
August 25, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.96.49
January 24, 2012
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Was the waiting area spacious?
No, but I can always find a seat
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Did this dentist pressure you to get any unnessary dental procedures?
Somewhat, it was kind of uncomfortable
by Anonymous
January 05, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Was it easy to find parking at this provider's office?
Yes, it was convenient
Have the fillings, crowns, or veneers you've received lasted?
Yes, they lasted as long as they were supposed to
Was this provider's staff friendly?
Friendly Enough
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
by Anonymous
December 22, 2011
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Map and Directions
822 Marietta Avenue, Lancaster, PA 17603