Directory > Providers > Dental Care > Dentist > PA > Philadelphia > Academy Dental Associates PC > Reviews

Academy Dental Associates PC

Nearby

Dentists

I.Dentical - All About Your Smile

Philadelphia, PA

Drew A. Shulman DMD, MAGD

Philadelphia, PA

Opus Dental Esthetics

Philadelphia, PA

Philadelphia Dentistry

Philadelphia, PA
Get Featured on Wellness.com > Learn More
Academy Dental Associates PC
Academy Dental Associates PC
(25 Reviews)
> Get Phone Number & Directions
10101 Academy Road Suite 204 Philadelphia, PA 19114
Add a Review

Consumer Feedback

(25 Reviews)
Service
3 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3 star average for Recommended
Value
4.5 star average for Value
Been to this dentist over 20 years. I had 6 mth check up last Wed and received a call saying they would not accept Keystone 65 preferred which is covered under united concordia for 2 checks a year and co pay dropped to $10 this year.
They said doc was out of network. Everytime you go the hygenist cleans and takes caRE OF EVERYTHING. tHEN WHAT EVER DOC IS AVAILABLE comes in to look over which takes less than minute.
Never knpw what doc will see you. Concordia looked at doc I saw in July and said the doc did not accept insurance. Patient has no control over the doc that will look at you. BIG RIP OFF. The girls do all work and money hungry doc will not accept ins. payment. I should not have to pay $140 they asked for since my Keystone lists them as provider for check up and cleaning. AVOID THIS PLACE.
by ALIAS xxx.xxx.27.3
January 10, 2019
they quoted me a price for a bridge. It was $500 plus my insurance...I paid that amount then 3 month later I get another bill for $500. When I questioned it they changed it to $100...I refused to pay. They don't know what they are doing as pertaining to insurance/payment. Since the original dentist sold the practice to company it's gone down hill....Cleaning use to be $50 now they give me a special for $89 what a joke....I'm looking for another dentist..
by x customer xxx.xxx.73.81
November 19, 2014
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
by Anonymous
May 30, 2014
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Did your mouth feel clean after your appointment?
Yes
Was this provider helpful about using your insurance coverage?
Yes
Do you feel confident that this provider will work with you until a solution is reached?
Yes
by Anonymous xxx.xxx.241.230
May 20, 2014
My daughter is a patient at this facility. The staff seems to focus far more on payment than on ensuring that the client is adequately apprised regarding treatment plans and options. I have asked questions about my daughter treatment which were answered by people working the front desk without consulting a dentist. In the most recent situation, the answer I was given was patently incorrect. When I asked to discuss my daughter's treatment plan with someone, I was sent to speak with a woman in the office who handles "treatment plans". She handed me a sheet of paper with three procedures listed on it and the related costs. When I explained that I was not interested in the financial aspect but wanted insight into my daughter's dental treatment, she told me that I asked the wrong question and should have said that I had a clinical question. In any other medical establishment with which I've been involved, a "treatment plan" reflects the clinical treatment that a patient will receive. It is not a financial document.

I have experienced a great deal of rude and dismissive treatment at this office. Had my daughter's treatment not progressed this far, I would change providers but I do not want to have to begin with the requisite initial appointment/ re-evaluation after my daughter has already undergone extensive treatment.

An aside, and simply an irritant, we have already shown up for an appointment and been sent away because there was no appointment showing on the office's computer records despite having a card written by the office with the appointment date on it. The office asked if we had received a confirming phone call for the appointment and when I responded that we had not, I was told that the absence of a confirming phone call means that there was no appointment scheduled. Also, the office often calls to ask that we come in earlier if possible because the doctor is running ahead. I always try to accomodate. Yet, for one Saturday morning appointment, when we were running a few minutes behind, I received a call from the office on my cell phone. I explained that we were minutes away and referenced a nearby landmark - "Giant Foods". I was put on hold then told that our appointment was cancelled because we were late. I turned around to drive home then decided I was too outraged and drove to the office, arriving about ten minutes past the scheduled appointment time to find the front door locked. I had to walk around the building to gain entrance. I finally entered the office about 15 minutes past the scheduled time - far later than I would have arrived absent the phone call cancellation. The office was empty of clients. I spoke with a man at the front desk who said that the woman cancelled my appointment because I was food shopping! Holy lack of listening and logic skills, Batman!!! If the woman was actually confused by my reference to Giant Foods as a landmark, shouldn't she have asked for clarification?

Overall, a lousy experience outside the clinical realm. I am going to attempt to contact the office to discuss these issues but suspect I will hit another stone wall.
by AM Daly xxx.xxx.102.140
January 31, 2014
Was this dentist's staff friendly?
No, they were rude
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Does this provider give unbiased advice?
No. I didn't trust their motives.
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
by ANONYMOUS xxx.xxx.225.173
January 27, 2014
I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. I don't feel like I can count on them to work with me until they find a solution for my situation. I wasn't too impressed with the staff. They could have been a lot more friendly.Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable.Did not seem to understand I was not financially able to agree to services they recommended, even though I have insurance. I still could not afford it.
by meah xxx.xxx.84.139
January 26, 2014
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did you leave the office feeling satisfied with your visit?
Completely!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Does this provider offer flexible appointment times?
Yes
by Anonymous xxx.xxx.31.94
January 13, 2014
Do you trust this dentist to only recommend dental procedures you need?
Absolutely! I'm very confident they have my best interest in mind
Are you going to visit this provider again?
Without a doubt!
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.184.245
November 14, 2013
by Anonymous xxx.xxx.248.22
August 15, 2013
Add a Review
Map and Directions
10101 Academy Road Suite 204, Philadelphia, PA 19114