There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I knew that I was going to be in a little bit of pain after my appointment, it happens every time I go to the dentist. It wasn't excessive at all though, and it went away pretty quickly. They don't really take that extra step to make me feel special. I'm just another client to them. When I told them about my situation, they were somewhat understanding, but they could have been more caring. They didn't try very hard to understand where I was coming from. I love when I leave the dentist and I'm able to feel how much cleaner my mouth is, and I definitely felt that after my appointment here.