Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Did the staff call you to remind you about your upcoming appointment?
No, I don't think they cared whether I showed up or not
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond