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Christine Coke DDS MD

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Christine Coke DDS MD
Christine Coke DDS MD
(6 Reviews)
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107 Suncreek Drive Suite 200 Allen, TX 75013
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Consumer Feedback

(6 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
3 star average for Value
Would not recommend this office to anyone. Office Management is rude and non-deserving of business. There are other offices / doctors that can provide good service and provide customer service.
by Anonymous xxx.xxx.198.18
September 22, 2016
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider have reasonable prices?
They were decent, but not very affordable
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
by Anonymous xxx.xxx.72.168
June 20, 2013
I took both of my sons to see Dr. Coke over Christmas break. They were very accommodating with getting them in since my insurance was running out at the end of this month. One of them was having wisdom teeth out and the other was having baby teeth extracted so we can get his braces on. I found it very reassuring that prior to starting on each of my children, they confirmed the treatment that was being done. Dr. Coke did both of them on the same day. I have to admit, I was a little nervous about taking care of them both at the same time. They were very patient with me and they answered every question I had. They even told me that I could call anytime day or night with any other questions. As it turns out, I did have a question and I called and left a message with their answering service and I got a call back within 30 minutes, OVER CHRISTMAS WEEKEND!!! The lady on the phone was so sweet, I felt so bad for calling, but she said it was not a bother. Dr. Coke and her staff made this so easy for my children, the recovery was almost a non-event.
by B Davis xxx.xxx.29.157
December 27, 2012
I am certain that my experience with Dr. Coke was unique in many ways, but in case this is in any way indicative of the general manner of the office, I offer the following cautionary tale: Today I brought my son to his scheduled oral surgery, the goal of which was to help a molar erupt. Our appointment was scheduled for 0840, and Dr. Coke had not arrived by 0940 when we left. Before the surgery, we were instructed to visit an orthodontist and have an apparatus attached to his lower jaw, which we did at considerable time and expense. When we arrived today, the nurse in our room asked us why the apparatus was in his mouth. When I said I didn't know, she berated me for not paying attention in my initial consultation. According to the surgical plan the tooth with the apparatus was scheduled to be extracted. This understandably caused confusion. Incredibly, the nurse and office manager looked to ME (the patient's father) for direction. I had to leave the room. My confidence in the team was eroding. It was at this point that I suggested that we just talk to Dr. Coke to clear it up. Oh, Dr. Coke is stuck in traffic. According to Google Maps w traffic there is no traffic where she claims to be stuck. Besides the point, really. Things happen. I suggested that I return to the waiting room and wait for Dr. Coke. In the meantime, I had already paid 1670.00 for the procedure so I thought it would be useful to see the itemized breakdown of the charges maybe this would shed light on what was supposed to be happening today. I requested the itemized form from the lady at the front desk. She said it was impossible to generate an itemized receipt until after the surgery. I tried to explain that I'd like to see what was planned to try to clear up some confusion. She asked if I could understand what she was saying "I can't produce the list until AFTER the surgery." I asked if she understood, "I've paid for the operation, certainly there is a list of things i paid for?" I lost that one. I was called back again by the office manager, I assumed because Dr. Coke had arrived. But no. Dr. Coke was now nearly an hour late, with no ETA offered. The office manager explained where she thought the mixup happened, and I agreed. However, I was beginning to feel very uneasy about having any of these people touch my son with a sharp instrument. I relayed my request for the itemized list to the office manager, who replied that she could produce it easily. I inquired as to why the front desk refused. I was berated again, and this discussion led to her asking us to leave. For the past hour my 8 year old has been in the chair, waiting for a very scary procedure. And now we are being asked to leave because Dr. Coke was not going to make it in time, and because the office manager felt I was being too hard on members of her staff. Did I mention that this was the second 1500+ dollar surgery that I had bought from Dr. Coke to get this molar erupted? From the first surgery, nothing happened except the growth of a cyst around the tooth in question. From the second surgery, we bought orthodontic work, then wasted our morning dealing with what felt like a terrible mix of apathy and incompetence. On my way out, I informed the very full waiting room that Dr. Coke was "stuck in traffic." None had been informed that the Dr. was not yet in the office (nearing 10am). In light of this, I'm recommending that you visit any one of 10 other oral surgeons in the North Dallas area, and if you find your regular dentist recommending Dr. Coke, ask for a second choice.
by ryan young xxx.xxx.168.235
December 04, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.51.166
May 02, 2012
Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. The office was easy enough to find. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are.
by BALady
September 01, 2011
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Map and Directions
107 Suncreek Drive Suite 200, Allen, TX 75013