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Castle Dental

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Castle Dental
Castle Dental
(12 Reviews)
> Get Phone Number & Directions
1700 East Palm Valley Boulevard Round Rock, TX 78664
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Consumer Feedback

(12 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Beware this crooked dental place. I would give zero stars if I could. I called them due to a pain in a tooth and was given an appt for the next week. I gave them my 2 dental insurances so they could verify my coverage before I came to the appt. When I arrived I was told that they had talked to my insurance and my only cost for the procedure would be $250, which I had to pay before the procedure. 4 months later I received a surprise bill for $346.60. When I questioned the officer manager she was disrespectful and would not answer my question as to why I had been told my only cost would only be $250. I asked her several times and she avoided the question trying to claim it wasn't their fault and the quote was just an estimate. I asked her several times why I was told that they had pre-approved with my insurances and my ONLY cost was $250, so why was I receiving this surprise bill? She never would answer. She actually hung up on me at one point as I got more adamant trying to get her to answer, which she never did. This place doesn't care about people and will send you a surprise bill. I recommend you avoid them and go elsewhere.
by Robert M. xxx.xxx.65.133
April 21, 2020
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Pat M xxx.xxx.60.8
September 04, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.52.91
March 21, 2012
I would like to thank the entire dental office staff for their caring nature and the way they provided me my dental treatment.
by Chow xxx.xxx.33.52
February 27, 2012
I have always been treated with respect and everyone is very polite.
I have recommended this office to my friends.
by BV xxx.xxx.188.15
February 27, 2012
Seemed like everyone knew their role and function, and performed the appropriate duties in good fashion. Positive spirit by all.
by W xxx.xxx.235.220
January 21, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Lisa xxx.xxx.188.15
January 21, 2012
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous
September 16, 2011
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous
September 13, 2011
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Would you refer this provider to a family or friend?
No, I wasn't impressed
Does this provider offer flexible appointment times?
Yes
Would you recommend this provider to others?
I Already Have
by Anonymous
May 04, 2011
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Map and Directions
1700 East Palm Valley Boulevard, Round Rock, TX 78664