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Heritage Dental Center

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Heritage Dental Center
Heritage Dental Center
(11 Reviews)
> Get Phone Number & Directions
9590 MARBACH RD San Antonio, TX 78245
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Dr. Yarbrough's Office recently experienced a change in leadership/management due to the reported death of Dr. Yarbrough. The DDS that has attempted to take over his practice and serve his clients is Dr. Najjar. I have never been mistreated so poorly, so consistently, as I have with this office. With frequency, I have been lied to and mislead as to the whereabouts of the product I have paid for and the service I have paid to have (a permanent crown).

In an attempt to get a crown put on my tooth I have dealt with the following: multiple cancellations, delays, improper product, improper fit, direct pain, referred pain, unexplained pain, misinformation, wrong information. I have wasted hours of my life on the phone, in the waiting room, in a dentist chair, and staying up in bed with unexplained tooth-pain FOLLOWING my visit. I have paid for, on multiple occasions, child-care to make my appointments. Today, I watched the dentist drop my temporary crown on an unsanitary floor, after disappointingly telling me that my crown has been lost or misplaced.
by Kristena S. xxx.xxx.2.14
August 13, 2015
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Does this provider welcome questions?
Absolutely
Is this business handicap-accessible?
Absolutely
Did you leave the office feeling satisfied with your visit?
Completely
by Anonymous xxx.xxx.220.3
September 23, 2014
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Does this provider maintain a professional appearance?
Absolutely
by Anonymous xxx.xxx.217.137
May 28, 2014
Did this dentist provide helpful oral health techniques you could practice at home?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous xxx.xxx.177.70
December 07, 2013
I'm very confident that my health is their top priority, and I know they would never recommend any sort of dental procedure that I didn't need. I trust them completely. They offer the best pricing I've ever seen. I couldn't believe how little I ended up having to pay. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one.
by Jodie xxx.xxx.230.34
December 06, 2013
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous xxx.xxx.97.101
June 24, 2013
My overall experience was great. I really appreciate that the Dentist and staff can explain my matters to me in lamens terms. They covered everything so that I hardly had any questions when they finished examining me. I knew exactly what was going on regarding treatments, options, costs, etc. Scheduling appointments is easy and the staff is very nice and helpful. I was really happy to find a Dentist that I feel really comfortable with.
by Anonymous xxx.xxx.45.78
May 01, 2013
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
by A xxx.xxx.221.103
March 13, 2013
I have been several times because the location is conveniant for me. Most of the time They don't seem too happy to be helping me. Maybe they were just having a bad day, but they could have been nicer. I was somewhat uneasy during my appointment. I was never able to fully relax. While they were cleaning my teeth, they kept rinsing my mouth with ridiculously cold water. They always explain every aspect of my dental procedures to me. I never have to worry. They don't always adhere to the customer is always right policy here. Although I have seen them apologize for some mistakes it doesn't happen very often.
by jjccran xxx.xxx.30.194
February 28, 2013
Was this provider friendly?
Yes
by Anonymous
March 15, 2011
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Map and Directions
9590 MARBACH RD, San Antonio, TX 78245