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Castle Dental Centers

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Castle Dental Centers
Castle Dental Centers
(8 Reviews)
> Get Phone Number & Directions
4534 West Gate Boulevard Austin, TX 78745
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Consumer Feedback

(8 Reviews)
Service
2.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
Does this provider offer flexible appointment times?
No, they are almost always unavailable
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Was it easy to make an appointment with this provider?
Practically Impossible
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Would you recommend this dentist to others?
Yes
by Anonymous xxx.xxx.61.176
July 21, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
I got lost, but eventually found it
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.243.208
March 05, 2012
I would never refer any of my family and friends to go here. If I had know how terrible they were I never would have gone. They pushed me for a deep clean. When I asked if my insurance would cover the treatment, they asked when and where I did my last one. I told them I did my last one with another Castle Dental about 1.5 years ago and they told me after checking the record (Castle Dental shared the records) that it would be fully covered. They one month later, I got a bill saying that the insurance covers some treatments only once per 24 months. Worst of all, they charged me $130 for some "take-home medicine", which turned out to be just a small bottle of oral rinse (just like a sample bottle). I went to another dentist recently and paid $5 for a much large bottle of the same oral rinse!!
by X.C.
October 20, 2011
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was this provider's office clean?
Yes everything was neat and sterile
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
by Anonymous
October 18, 2011
Good dentist--no real problems there. My conplaint is that the dentist prescribes cleaning every 3-4 months [more often than usual] due to gum issues--but the dental office never has available appointment times earlier than 6 months out. Seems the scheduling people should be able to schedule according to the dentist's treatment plan but in my experience they have not been able to do so.
by gumman
September 06, 2011
Would you recommend this provider to others?
Yes
Have the fillings, crowns, or veneers you've received lasted?
Yes, they lasted as long as they were supposed to
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Does this provider offer any coupons, discounts or promotions?
Yes
by Anonymous
April 20, 2011
What ever you do, DO NOT GO HERE. They're wearing masks for a reason. And not just for hygienic reasons, but to hide their faces from the holdup that is about to take place. It's tantamount to a mugging!

I had a ton of x-rays, all of which the dentist didn't even look at. She looked in my mouth maybe 2 minutes and left. It wasn't until I went to pay that I was told I neeed multiple crowns on top of the $1200 cleaning the hygienist said I needed.

All of this didn't feel right to me, so I got a second opinion. Guess what? My cleaning was $185.00 and I didn't need any crowns!

Now I know why their called Castle Dental...they want to crown everyone! Go anywhere else but here. Trust me on this. They're only interested in the Benjamin's.
What they should ask is "shut your mouth and open your wallet wide".
by Escape the Castle walls
March 11, 2011
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous
February 28, 2011
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Map and Directions
4534 West Gate Boulevard, Austin, TX 78745