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Capua John K DMD Dentist

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Capua John K DMD Dentist
Capua John K DMD Dentist
(8 Reviews)
> Get Phone Number & Directions
576 West Pacific Drive American Fork, UT 84003
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
My wife just got back from Dr. Capua's office and she had a horrible experience. She said that she went to have a "small" cavity filled. When she got into the chair, Dr. Capua said that he was going to numb the area before he filled it. My wife said that she probably didn't need any numbing since it was just a "small" cavity. But Dr. Capua said that she should probably have the numbing so it didn't hurt too much. My wife said that after Dr. Capua numbed the area, her face became numb from the corner of her mouth to her nose and up her face to her forehead. My wife has had extensive dental work in the past and stated that she has never been that numb in the past. When she told Dr. Capua this, he just laughed. In fact, my wife said that the other staff laughed as well. My wife stated that she did not think that it was funny. She said that Dr. Capua told her that she shouldn't get mad at him for doing his job! I called the office and cancelled all future appointments for my family.
by Roy xxx.xxx.10.2
December 09, 2013
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did your gums bleed excessively after your appointment?
Not at all! They were very gentle and careful
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous xxx.xxx.207.148
April 27, 2013
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did you leave the office feeling satisfied with your visit?
Completely!
Was the water they used during your teeth cleaning a comfortable temperature?
Absolutely! It was the perfect temperature
Did this provider prominently display their diplomas or business license?
Yes
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Jay Moody xxx.xxx.47.107
January 15, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.137.255
February 29, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.233.49
February 07, 2012
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
by Anonymous
December 19, 2011
The dentist and staff were so friendly and accommodating. I have never felt more welcome at a dental appointment! They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more.
by charles owens
August 08, 2011
Did this dentist pressure you to get any unnessary dental procedures?
Absolutely! They wouldn't leave me alone!
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Did you spend a lot of time in the waiting room at this provider's office?
Yes, I had to reorganize my schedule
by Anonymous
May 04, 2011
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Map and Directions
576 West Pacific Drive, American Fork, UT 84003