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Tony T Lam DDS

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Tony T Lam DDS
Tony T Lam DDS
(11 Reviews)
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1035 Sterling Road Suite 204 Herndon, VA 20170
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
3.5 star average for Value
Very pleased with Dr. Lam and his office staff. I am always treated professionally, my appointments are always on time, and I am always called a day or two before my appointment for a reminder.

I never feel pressured in the office and always feel comfortable. Dr. Lam is a conservative dentist -- meaning that he doesn't believe in or recommend other than necessary services. I was given the opportunity to change my metal fillings to white ones, but this done as a courtesy and not forced on me in any way.

The office itself is in an older condo-style building on the second floor. While it's clean and comfortable, I think they could do with changing some light fixtures and burned-out bulbs and cleaning up some apparently some unneeded cables protruding through the ceilings. Perhaps a coat of paint, too?

Parking is easy and convenient, but one must navigate a long set of stairs to reach the second-floor office suite. There may be an elevator somewhere, but I have not seen it, so call to verify handicap access if this may be needed.

Dr. Lam's office accepts my insurance (Kaiser) and there is no paperwork for me. I simply pay the small co-pay with a credit card and we are on our way.

Everyone in the office is professional, friendly, and makes me feel comfortable and welcome. The office doesn't smell like ether as do some other dentist offices.

We've been customers for many years and, although we don't exactly look forward to visiting the dentist, our visits are pleasant, pain free, and efficient.

You will be well treated and served in Dr. Lam's offices!
by Greg xxx.xxx.24.175
April 02, 2018
He is not only professional but kind and practical. Doesn't push services. His staff is really friendly too! At his Herndon office, there is a long staircase to climb--fine for me but I like him so much, I wish my sister could go there--but she is disabled and can't take the stairs.
by CJ xxx.xxx.122.98
January 26, 2017
Was it easy to make an appointment with this provider?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.1.137
June 20, 2013
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Was the toothpaste used during your cleaning enjoyable?
Yes
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Is this business handicap-accessible?
No, I didn't see any ramps or wheelchair accessibility
by Anonymous xxx.xxx.9.67
April 12, 2013
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Is this business handicap-accessible?
No, I didn't see any ramps or wheelchair accessibility
by Amy xxx.xxx.1.137
February 04, 2013
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous xxx.xxx.145.112
October 02, 2012
Was this provider's staff friendly?
Yes, they went above and beyond
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this dentist give you your invoice promptly?
Not really, it took a long time
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by YVC xxx.xxx.21.128
September 19, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Alex xxx.xxx.128.41
April 17, 2012
They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. They offer the best pricing I've ever seen. I couldn't believe how little I ended up having to pay. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. Before they even scheduled my treatment, they went over in detail all their different payment plans and exactly how much my procedure would cost. It was nice knowing exactly how much I was going to have to pay beforehand.
by RJ
November 07, 2011
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
November 03, 2011
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Map and Directions
1035 Sterling Road Suite 204, Herndon, VA 20170