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jamesena graham

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Norfolk Dental Care

Norfolk, VA

LWSS Family Dentistry - Norfolk

Norfolk, VA

LWSS Family Dentistry - Norfolk

Norfolk, VA

LWSS Family Dentistry - Norfolk

Norfolk, VA
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jamesena graham
Dr Murray Spain Jr DMD Mph Pc
(8 Reviews)
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1216 Granby Street Norfolk, VA 23510
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Consumer Feedback

(8 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.171.61
January 25, 2012
This office manager is very unprofessional, she dresses very inappropriately. I have witness her arguing with patients in the office and asking for money from the men clients for lunch while I sit in the waiting room. The front office is very unorganized and she makes special arrangements with different clients regarding prices of services there. This was brought to the attention of Dr Spain who had no comment and did nothing. I have dental insurance and was paying more then someone who had none. Many things that occur here are against HIPPA and OSHA regulations. Think twice before coming here......
by Anonymous
December 03, 2011
All the equipment at this office seems fairly current and safe. It's definitely not top-of-the-line though. I was worried that I was going to be in a lot of pain during my procedure, but they gave me a local anesthetic that took the pain away. I was very comfortable the whole time. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members.
by jamesena graham
October 11, 2011
They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy. They are always prepared for my appointment and remember everything about me. They examined my teeth very thoroughly to make sure they didn't miss anything. It was nice to know when I left that everything had been taken care of. They have really great customer service here. They always put their customers first, regardless of the situation. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable.
by angie keene
October 04, 2011
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this dentist practice good oral hygiene?
Definitely! They had one of the brightest smiles I've ever seen!
Was the water they used during your teeth cleaning a comfortable temperature?
Absolutely! It was the perfect temperature
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
by Anonymous
August 03, 2011
The facilities were clean, but dated. The hygienist that assisted the dentist was very nice, and Dr. Spain was nice as well. I did have some issues, though. When I filled out initial paperwork, and when the hygienist talked to me before I saw Dr. Spain, I was asked if there were concerns about my teeth. I wrote them and told them to the hygienist, but Dr. Spain never brought them up or even gave me an opportunity to talk about concerns with him. I hadn't been to a dentist in a while, so my teeth needed a major cleaning, which was pretty expensive even with insurance. When I got home, I looked at my teeth, and there were spots where there was still plaque left on my teeth near the gums on the back of my teeth and between teeth. Also, I had issues with the receptionists. They were very nice, but a little unprofessional. Once, when I came to the window, the receptionist was leaning back with her feet up watching TV. I stood at the window and waited for a second, and she just looked at me and gestured for me to open the window myself and said, "What do you need?" Also, the computers they were using were very old and slow. It wasn't an awful experience, but I did switch dentists. Overall, I just felt like the facilities were not modern, there was a lack in professionalism, and the quality of my cleaning is questionable. I would recommend not going to this dentist.
by Darrell
July 13, 2011
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider answer all of your questions?
Yes
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Was this provider's office too cold?
No, it was fine
Did you experience unnecessary pain during your visit?
No
by Anonymous
March 08, 2011
They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. The restrooms were very well-stocked at this provider's office. They always have toilet seat covers, paper towels and toilet paper and never run out. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. The chair that I sat in during my dental procedure was so comfortable. It was honestly one of the most comfortable chairs I've ever been in.
by millie
March 03, 2011
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Map and Directions
1216 Granby Street, Norfolk, VA 23510