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Troy W Thomas DMD

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Troy W Thomas DMD
Troy W Thomas DMD
(6 Reviews)
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2955 80th Avenue Southeast Mercer Island, WA 98040
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Consumer Feedback

(6 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider's office too loud?
No, it wasn't too loud
Do this dentist have a good professional reputation among other dentists?
Yes, they are recommended by other dentists
by Anonymous xxx.xxx.204.51
June 18, 2013
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did your teeth cleaning feel rushed?
Not at all. They took their time and made sure I was satisfied
Does this provider have helpful information available online?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous xxx.xxx.232.69
March 03, 2013
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. Quality and compassion an excellent combination.- from the the front desk to the dental technician, to the doctor himself. They were great! One more visit and my root canal will be complete. I went to the Kirkland office, it really was easy to find. Thank you once again to Thomas Dentistry for a job well done. Have a blessed day.
by TIM PHELPS xxx.xxx.158.162
May 17, 2012
Did you experience any unnecessary pain while your teeth were cleaned?
Not at all, they always make an extra effort to make sure I'm comfortable
Do you feel that you could have received better service somewhere else?
No, I don't think so
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Have the fillings, crowns, or veneers you've received lasted?
Yes, they lasted as long as they were supposed to
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous
December 19, 2011
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was this provider's office clean?
Yes! I was amazed at how clean it was!
by Anonymous
March 04, 2011
I became a patient of Dr. Thomas's when he bought the practice from my retiring dentist.I arrived to an appointment where I was to have an existing (cracked) crown replaced and once I was seated, bib in place, the assistant who has a heavy African accent told me that someone (couldn't understand the name) would be over to to something (couldn't understand). I asked her to repeat it and again didn't understand her. So as not to appear rude by asking her to repeat herself again, I simply figured I'd know soon enough when whoever showed up to do whatever. To make a very long and very upsetting story short. The who was Dr. Thomas's very darling baby sister who had literally just days earlier graduated from dental school. This information was not offered to me at the time btw. I was presented to her so that she could gain some practical experience...at my expense and without my permission. What followed (3 appointments in all) was the worst experience I've ever had at any medical appointment, and at no time did Dr. Thomas step in to take over. I now have sensitivity with that tooth. To add insult to injury, when Dr. Thomas was made aware that I was upset about the treatment I received, he had his office manager call to tell me essentially, too bad.
Everyone makes mistakes, and Dr. Thomas needs to accept accountability for his. A phone call from him personally would have been in order, at the very least.
by kal0306
January 29, 2009
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Map and Directions
2955 80th Avenue Southeast, Mercer Island, WA 98040