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Kay Shilling, MD

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Kay Shilling, MD
(16 Reviews)
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7602 Pacific St Ste 302 Omaha, NE 68114
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Consumer Feedback

(16 Reviews)
Service
2 star average for Service
Environment
2.5 star average for Environment
Expertise
3 star average for Expertise
Staff
2 star average for Staff
Recommended
1.5 star average for Recommended
Value
1.5 star average for Value
Did this psychiatrist give you undivided attention?
No, I felt ignored
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Does this provider treat every client equally?
No, they definitely favor certain clients
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
by Anonymous xxx.xxx.243.252
May 28, 2013
I have never experienced a more offensive encounter with a professional in my life! I am completely stunned right now. My young daughter had a very brief first appointment, which resulted in a prescription of Zoloft. A week later I had to cancel our appointment because my daughter became extremely ill the day after she started the medication. She could not keep any food down. When I canceled the appointment, I asked the doctor if the medication could be causing these stomach issues. She quickly dismissed my concerns and said it must be a bug. After losing weight, we tried a couple days off the medication, and the stomach issues were no longer existing. She continued to take the medication, and the side effects clearly outweighed the benefits. After much thought and research, we made the decision not to pursue medication as a treatment option for our daughter. When I called to let this doctor know our decision, and tell her we would not be coming, she lashed out on me. I expected and had no problems paying for the missed appointment, even though it was all out of pocket. ( she doesn't accept my insurance). During this phone call she snidely told me she sees what the problem is. When I told her our decision about not continuing medication, Zoloft, she told me she would not give my daughter Zoloft. I had to remind her that she was the doctor that prescribed it! (RED FLAG). With my work, I've had the opportunity to meet several mental health professionals, and frankly, I was not impressed. I told her that. She made the assumption I was a doctor-hopper because of my comment. (Seeking treatment from a psychiatrist for my young daughter is NOT a hobby!). She said I was the problem; I can't handle the truth, and I just don't want to pay. If that was the case I wouldn't have followed through with my first appointment, knowing my insurance wasn't accepted and paying full out of pocket. After she insulted me by making false judgments, she went on by saying she was done giving me free advice and demanded my credit card number. I told her I have no problems paying, but it will be by a check. She refused to send me a bill for my records and said the full amount is due in her office in a day. I still have no problem with that. She told me to just come in anyway since I'm already paying for the service, I declined, because we do NOT want medication as an option. She said there are other treatment options she can offer. I told her if we decide to go with that route, we would find a provider that would accept our insurance. I went on to say that I've joined support groups and have found her method of treatment is not the most successful for my daughter's disorder. She proceeded to call me a "know it all" and told me to call her when I get my MD! I have never in my life witnessed a professional openly belittle others, place false judgments and project such an outwardly superior attitude. I can understand her irritation with our choice to discontinue services. I can also understand her fear of not receiving payment. I am big enough to recognize her stand point. But to treat a person in the manner she treated me, is absolutely inexcusable. I will drive an hour and a half to hand deliver her payment, so she understands I'm not a low life refusing to pay her, like she assumes. I have my daughter's best interest at heart, and can't believe I was attacked by my choice. My gut feeling was right after my first appointment- a doctor that prescribes a child Zoloft without any thorough assessments and 45 minutes of small talk, probably is not invested in the patient's personal, individual needs. So disappointed there are people like this in the "helping" field.
by Anonymous xxx.xxx.145.22
March 01, 2013
by Anonymous xxx.xxx.80.162
November 13, 2012
This may be the worst experience I have ever had with a psychiatrist before. She abuses her title and has the emotions of a robot. She cannot remember one detail from one appointment to the next and is more concerned about her clients becoming cash cows. She does not monitor medication she prescribes and even after I voiced my concerns about side effects I was experiencing, no change was done and she forgot about it completely at my next appointment. Worst. Doctor. Ever.
by Anon. xxx.xxx.147.153
July 06, 2012
I definitely don't trust their advice. They're only concerned about themselves. Every time I had a concern, or if I called to ask a question, the staff made me feel like I shouldn't have called. They weren't helpful at all. They really make no effort to maintain a professional appearance here. I was shocked at how unprofessional they looked. I was treated terribly. I'm absolutely positive that I would have gotten better service anywhere else. She authorized my insurance a week in advance, when i canceled the very next day, she tried convincing me to keep it, when i didnt she got angry. Knowing i needed the authorization canceled so i could see someone else, she kept it until the appointment date. All done out of spite. Horrible Dr!!!
by Anonymous
September 12, 2011
Did you feel judged or criticized by this psychiatrist?
Absolutely. They were extremely condescending and demeaning
Did this provider's staff seem to respect him/her?
No, it was obvious the staff didn't think he/she was qualified
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Does this provider have helpful information available online?
No, just a basic listings page
by Anonymous
March 03, 2011
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Map and Directions
7602 Pacific St Ste 302, Omaha, NE 68114