The staff was professional and helpful, although seemed a bit rushed and distracted. The overall pre-appointment information was somewhat confusing, which seemed to stem from having multiple locations for the practice. (I tossed it out, so cannot go back to it to identify what seemed to me to be confusing and slightly contradictory. Sorry.)
Based on a hospitalization for a Gram negative sepsis I was asked to have an upper endoscopy and colonoscopy. Dr. Dalena was recommended to me by a friend. The practice was very efficient from getting an appointment, the process at the practice and scheduling my procedure. Everyone was friendly. My medical records from the hospital we sent to the practice ahead of my initial visit. Somehow Dr. Dalena did not review them prior to or at my visit. In the absence of that he scheduled me only for a colonoscopy and not upper endoscopy. I called the office 3 times trying to have both scheduled. I was told on the 3 call that it was straightened out. When I got to the center for my procedure I had to get it cleared up. My experience at the clinic for my procedure was very good - the scheduling was amazing and personnel friendly. Overall a good experience except for getting the test updated.
This was my 3rd procedure, but my 1st with Dr. Dalena so I had perspective from the previous two experiences. Without a doubt, Dr. Dalena was far more professional, as was his office staff, in preparing me for this round. The script he wrote for the prep products was more expensive ($75) versus the drug store over-the-counter prep that my previous doctor required ($15 or so). He also required a more conservative prep timeline than my previous doctor -- 100 percent liquid diet the day before versus starting at lunch the day before with a thick liquid diet. But in reality I felt far better cared for, and confident that I was fully prepared for the best possible outcome.
I requested the results of the biopsy to be sent to me by USPS instead of on my computer link It has been almost two months and I have not seen any reports Why!