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Edmund Decker, DO

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Edmund Decker, DO
(9 Reviews)
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3820 Church Rd Mount Laurel, NJ 08054
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
1 star average for Recommended
Value
4 star average for Value
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous xxx.xxx.192.56
October 31, 2012
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous xxx.xxx.97.168
October 30, 2012
Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid or treated like a "pill junkie," when trying to get refills for my perscriptions. They were somewhat easy to reach, but never spoke with the doctor, only his staff. They didn't answer the call at first, but did eventually call me back. I know that they have a lot of clients here so I understand that they many not remember my name every time. I would never refer any of my family and friends to go here. If I had know how terrible the staff were I never would have gone. They seemed like they were extremely irritated to be at work, and that they couldn't wait to get me off the phone. They didn't seem to try to help anyone. I did change doctors the same day I had my problem on the phone, with Dr. Decker's staff. The doctor I now have has my shingles under control and I am very pleased overall with my new doctor and her staff.
by Lisa xxx.xxx.254.17
October 09, 2012
Was it easy to make an appointment with this provider?
No, it took a while
by Anonymous xxx.xxx.140.226
July 31, 2012
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
November 11, 2011
They have really great customer service here. They always put their customers first, regardless of the situation. They made the extra effort to make sure every question and concern I had was addressed. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a great staff that's very knowledgeable and qualified.
by CB
August 17, 2011
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider have reasonable prices?
Yes
by Anonymous
August 08, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
March 19, 2011
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Were the waiting room chairs comfortable at this provider's office?
Yes
by Anonymous
March 17, 2011
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Map and Directions
3820 Church Rd, Mount Laurel, NJ 08054