They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. I loved how easy it was to get an appointment with them. I knew I could get in right away whenever I needed to. I felt so much better about going into surgery after they answered all of my questions. I knew that I was under the care of an expert. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time.