They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. I never had to doubt their qualifications. They made their credentials completely obvious, which made me feel a lot safer. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice.