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Wayne Sebastiano, MD

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Wayne Sebastiano, MD
(23 Reviews)
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7801 Myrtle Ave, Glendale Family Medicine Glendale, NY 11385
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Consumer Feedback

(23 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
I have never been one to post any reviews because I think that we all have bad days and more often than not someone becomes victim of the occasional grumpy employees that are over worked and underpaid. After a particular encounter with Mayra the receptionist at the Glendale Medical center I felt it was necessary to share the disappointment I felt after my interaction with her.

I have been a patient of Dr. Sebastiano for the last 22 years, currently seeing by Dr. Angelina Mananova . The doctor and her nurse are nothing less than exceptional and their professionalism and customer care has always been consistently excellent.

January 28th I called to speak to my doctor to share some concerns and with a very dismissive tone Mayra, the receptionist tells me that the doctor is at lunch without even offering to take a message. I asked to please let the doctor know I needed to speak to her. I never got a call back and several hours later I tried to reach out again and she told me that the doctor was with a patient. I asked if she could please relay the message and she answered that "the message is there" and said nothing else.

The healthcare profession is one that's very unique because it requires patience, an understanding tone, and lots of empathy because the person on the other end is going through something challenging that if they could fix themselves they would. But sick patients put their care and vulnerabilities in the hands of the folks that hold the key to some relief and to be treated with nothing less than respect, decency and a little courtesy. I believe it's completely unacceptable. I love this office and this doctor, but I do not want to continue to feel like I have to put on an armor before I call to speak to my doctor. I hope this behavior gets addressed and this receptionist gets some customer service training soon.
by Anonymous xxx.xxx.243.220
January 30, 2019
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Was this family doctor friendly?
Friendly Enough
by Anonymous xxx.xxx.213.108
January 17, 2014
Was this provider's staff friendly?
Yes, they went above and beyond
Are you going to visit this provider again?
Without a doubt!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
by Anonymous xxx.xxx.90.95
April 21, 2013
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Did this provider use excessive foul language?
No
Would you recommend this family doctor to others?
Yes
by Anonymous xxx.xxx.160.90
January 31, 2013
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Did this provider use excessive foul language?
No
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous xxx.xxx.82.254
January 02, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.136.42
June 07, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.226.234
June 05, 2012
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is very friendly and professional. All of my questions were answered, and the office was very easy to locate.
by Andrea xxx.xxx.78.3
April 10, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.79.207
March 14, 2012
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
by Anonymous
February 25, 2012
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7801 Myrtle Ave, Glendale Family Medicine, Glendale, NY 11385