I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. I was very satisfied with my visit. They were helpful and I left feeling encouraged. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members.