I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care.
Rude and unhelpful. Dr. Primack spent a lot of time with me at my appointment, discussing the history of my disease and my overall health. While this was an encouraging sign, I found quickly that he only explained what he wanted to and ignored MY concerns without explaining why. He did not mention any side effects to a medicine he recommended, and when I read about them online and brought up their seriousness, he did not even reply to my questions!
Later on, I had a dispute with the office regarding whether that visit was a specialist visit or an annual visit and DR PRIMACK HUNG UP ON ME - I was merely trying to get my questions answered! Dr Primack spends a long time outlining your issues and presents himself as very knowledgeable, but I got the sense he is quite close-minded and does not like to be challenged - NOT what i want in a doctor, when it's my health at stake.