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Frank Cappelli, MD

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Frank Cappelli, MD
Nassau Pediatrics Assoc
(10 Reviews)
> Get Phone Number & Directions
380 Dogwood Ave Franklin Square, NY 11010
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
2 star average for Staff
Recommended
4.5 star average for Recommended
Value
1 star average for Value
been to this office Nassau pediatric and assoc for over 17 years.... could not afford well check visits....I had many medical bills and moved to another town.... they did not send me my kids files after signing form them and when my child got sick they refused to see him... 17 years of loyality ... gone. the rudest staff especially Lydia... I practically begged them to treat my sick child and they refused.. would not send medical records after a month of signing papers form them to do so .... so I could find another doctor...never sent....had to take son to immediacare with no records to show them of his past medical issues/allergies/ asthma issues.... they out righted refused my helpless sick child medical treatment. filed complaint with the department of health... what happened to the Hippocratic oath? DO NOT USE THIS OFFICE!
by kf xxx.xxx.164.161
December 25, 2016
by Anonymous xxx.xxx.215.239
February 27, 2013
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did the pediatrician ever make you feel uncomfortable or stupid for asking for additional details?
Not at all. They were happy to give me as much information as I wanted
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by kelly xxx.xxx.253.12
December 11, 2012
Once you got into the doctors office, the visit was great. There was only one doctor that we did not like at all because he was very brusque, and not gentle at all with my child. The rest of the doctors were very professional and listened carefully to my children and my concerns. However, the waiting room is awful. It felt as if you were there forever. The front desk people sometimes were terrific, other times, just not friendly.
by Kimberly xxx.xxx.6.33
April 03, 2012
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Does this provider have helpful information available online?
No, just a basic listings page
Does the pediatrician interact with both you and your child during appointments?
Yes, they interacted with both of us
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
by Anonymous
December 17, 2011
Was this provider's office too cold?
Not at all, it was the perfect temperature
Did this pediatrician have bright, child-friendly examining rooms?
Yes, they were bright and child-friendly
Does this pediatrician use current and safe equipment?
Yes
by Anonymous
June 28, 2011
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Does the pediatrician have other doctors or nurse practitioners that can provide care if the pediatrician is sick or unavailable?
Absolutely. They have plenty of nurse practioners and doctors as back-up support
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
If your child is sick can the pediatrician see him/her on the same day?
Yes, if my child is sick they get them in right away
by Anonymous
May 23, 2011
Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows.
by Kristan Tetmeyer
April 12, 2011
Does this provider have helpful information available online?
No, just a basic listings page
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
by Anonymous
March 11, 2011
Was this provider's office too cold?
No, it was fine
Did this provider rush your appointment?
Not too much, but somewhat
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was it easy to make an appointment with this provider?
Yes
Would you recommend this provider to others?
I Already Have
by Anonymous
March 02, 2011
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Map and Directions
380 Dogwood Ave, Franklin Square, NY 11010