It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous.