I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. Their staff is very friendly and professional. I wasn't pressured here to use any particular medications or birth controls. All my questions were answered and nothing was pushed on me. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. I'll definitely be going back. I didn't have a bad experience.