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Tharon Howard, MD

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Laurinburg, NC

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Tharon Howard, MD
Purcell Clinic
(8 Reviews)
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418 S King St Laurinburg, NC 28352
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Consumer Feedback

(8 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
They appear to have a knowledgeable staff of physicians, but they have the habit of giving a diagnosis without running tests so that you have to make multiple visits before you get the correct diagnosis. It seems the physician staff changes often or they can not keep the better physicians more than two or three years. What is worse though is a very poor accounting system which is always messing up patient accounts and incorrectly filing claims with insurance. I finally had enough and left this office because they owed me hundreds of dollars and I am still fighting to get refunded. They file claims incorrectly, then the insurance does not pay and rather then refile the claim correctly they send a bill for the full amount. When I inquired about a bill that did not get paid by insurance over a year ago, they told me it was paid, I inquired about this bill two more times and got the same reply. Then 6 months ago I get a bill. They threaten me with creditors, so I paid (big mistake!). I wrote the clinic a letter explaining that they needed to file the claim correctly and they now owed me a refund. Three months later (1 yr 3 months after the service date) the clinic finally refiled the claim correctly, but I am still waiting for my refund.
by Not going back! xxx.xxx.190.181
June 13, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.12.79
April 02, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.176.38
March 21, 2012
They made the extra effort to make sure every question and concern I had was addressed. Not only did they answer all of my questions, they also emphasized preventative care and informed me about child safety and nutrition. I was very impressed by how knowledgeable they were. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. I wish they had a few more staff members on hand. They weren't severely understaffed but it was obvious they could've used more help. When comparing them to others I have visited for the same condition, they are among the best I have seen.
by april
February 22, 2012
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Is this pediatrician patient with first-time mothers?
Not really, they could be much more patient
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous
November 25, 2011
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Did this provider leave you unattended for an extended period of time?
Yes, I was left alone too long
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
by Anonymous
October 26, 2011
They need to treat their staff with more respect. They weren't overly rude but they could have been a lot nicer. I have never seen a coupon for this provider, nor do they ever have specials or promotions going on. I don't think they like to help people save money. Their staff was friendly enough, but they didn't go out of their way to help me. They didn't display their qualifications. It made me nervous. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them.
by whocares
May 19, 2011
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Did this provider answer all of your questions?
Some were answered
by Anonymous
April 09, 2011
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Map and Directions
418 S King St, Laurinburg, NC 28352