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Matthew Keum, MD

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Matthew Keum, MD
(28 Reviews)
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36060 Euclid Ave., Suite #101 Willoughby, OH 44094
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Consumer Feedback

(28 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
At first this office appeared friendly, but after an office staff gave wrong information I was unfortunately discharged, someone in his office gave me wrong info I was discharged. Dr. Keum went on vacation and I needed refill on pain med I was told I could not get my refill because Dr. Keum was on vacation so I got it through my primary, then I was discharged. They said I violated the agreement There was someone in his office who said I could not get a refill no one would own up to this and I suffered because of this situation I don't know who it was but I was given this information. I have no reason to lie because I have been getting my mediication form him.De. Keum has been my Pain management doctor for over a year I had not got pain meds for my back from my primary during the whole time Ihad been his patient. I know his office had changed and they were making office changes at time. I want to know do people think If I had not gotten pain meds from primary since seeing Dr,.Keum what since did that make not unless someone had given out such false Sham on the person who gave out wrong info because the patient's suffers behind someone else's mistake
by shirleywitherspoon xxx.xxx.190.48
May 14, 2012
The staff is friendly. After going to the Dr. since 2004 for the same thing, time after time, Dr. Keum did some testing and found out what was really wrong. I then went to a Rheumatologist who confirmed his diagnosis. After all these years, I have finally been helped. I am on 2 medications and I feel better than I have in years. Thank you Dr. Keum!!!!
by Jan xxx.xxx.178.148
March 21, 2012
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was it easy to make an appointment with this provider?
No, it took a while
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous
February 13, 2012
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous
February 03, 2012
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Was this provider friendly?
Very! The most welcoming office I've visited!
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous
January 31, 2012
Was this provider friendly?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
Would you recommend this pain management specialist to others?
I Already Have
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
January 10, 2012
Does this provider give unbiased advice?
Yes
by Anonymous
November 04, 2011
They definitely don't have a good professional reputation within my community. Everyone knows they're not trustworthy at all. Their staff was rude uncaring not friendly at all. Dr. Lee had me come back so that my bill got outragious. The staff told me my insurance was covering the bill. When the pain did not stop I went to a different pain management doctor and after a few visits sent me to a surgeon. Now I stuggle to pay the bill. Dr. Lee did not care about my finiancial trouble. A professional doctor would have told me that I needed surgery!!!!!!! Try Dr. Mikhal he is very caring and professional.
by Cindy Jenkins
August 11, 2011
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Map and Directions
36060 Euclid Ave., Suite #101, Willoughby, OH 44094