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Matthew Keum, MD

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Matthew Keum, MD
(28 Reviews)
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36060 Euclid Ave., Suite #101 Willoughby, OH 44094
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Consumer Feedback

(28 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
This guy is a hack and someone that doesnt care about his patients, only interested in writing out scrips and making money, he is the reason people have drug addications from un controlled pain and he never follows up or checks in on a patient, STAY AWAY FROM THIS HACK!!!!!!!!!!
by steven leerentveld xxx.xxx.102.245
August 24, 2019
Dr. Keum has treated me for pain for 10-11 years. He has such a good bedside manner and is very concerned in many aspects of my care. When one is looking for a pain manager, trust becomes very key in the doctor / me relationship. Two thumbs up.

by Cheryl xxx.xxx.52.52
January 11, 2016
I have been seeing Dr. Kuem for several years. If it wasn't for him I would be on disability. I think he is very good at what he does.
by Robert Kelley xxx.xxx.49.218
August 14, 2015
Dr. Keum is extremely rude!! Due to a billing issue/problem of insurance vs workers compensation their form does not explain in detail about "we will not retroactive bill workers compensation." Since a C-9 was not filed by my referring physician I told them to bill the insurance (which they already took the co-pay for) but they refused. She said that was only for new patients yet she said I wasn't a new patient but a referred patient (so why am I filling out new patient forms?). Huh??? Therefore they have to bill under workers compensation and not insurance. I told her I would fill out another new patient form, they said no I can't and I must have C-9. Dr. Keum came out and said he will not see me, he won't tolerate me and ordered me to leave his office. He wasn't going to put up with me a day after a holiday. Huh again?? I wasn't even rude to them!! Absolutely horrible doctor to deal with.
by Michelle xxx.xxx.117.70
May 26, 2015
Were the waiting room chairs comfortable at this doctor's office?
They were average
Did this doctor answer all of your questions?
Yes
Would you recommend this doctor to others?
Yes
Was this doctor's staff friendly?
Not Really
Does this provider have a good professional reputation within your community?
Somewhat
by Anonymous xxx.xxx.124.198
July 14, 2014
Would you recommend this doctor to others?
Yes
by Anonymous xxx.xxx.56.196
July 07, 2014
Was this doctor's staff friendly?
Yes
Did this doctor answer all of your questions?
Yes
Would you recommend this doctor to others?
I Already Have
Were the waiting room chairs comfortable at this doctor's office?
Yes
Does the provider's staff treat you well?
Yes
by Anonymous xxx.xxx.13.160
July 03, 2014
Was this doctor's staff friendly?
Yes, they went above and beyond
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Was this doctor friendly?
Extremely Friendly
Would you recommend this doctor to others?
I Already Have
Did you leave the office feeling satisfied with your visit?
Completely
by Anonymous xxx.xxx.108.251
June 30, 2014
The staff made sure every single question I had was answered, and are always available if I think of any more questions I want answered, their personnel were very professional and treated me with kind respect. The doctor listened to all my questions and answered them. The treatments he administered to my back and hand have helped me so far and I am able to function without pain doing my daily chores. I highly recommend this physician. He is the only doctor that has helped me with my problems after seeing several other doctors with no progress. He is very professional and is concerned for his patients.
by Mary Lou Mercadante xxx.xxx.61.248
February 07, 2014
Were you able to relax during your appointment?
Yes, I was completely at ease
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider have helpful information available online?
Yes
by Anonymous xxx.xxx.157.121
October 10, 2013
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Map and Directions
36060 Euclid Ave., Suite #101, Willoughby, OH 44094