I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. Whatever cologne they were wearing was one of the best I've ever smelled. It made my experience that much more enjoyable. This provider has helpful information available online, which is really convenient. They have a good website and online presence. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered.