There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. I've already told my friends and family about the fantastic experience I had there.