The office staff (including the office manager- Joe) are extremely lazy and rude to patients. Phone calls are never returned and they avoid helping their patients at all costs. Every time I've called and left a message, I've never heard back. It's extremely annoying. I think Dr. Malsch should replace everyone in that office if he wants to stay in business. No one should ever be allowed to work in a doctor's office that doesn't care about patients!
They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. They had quite a few interesting magazines, which made my time in the waiting room go by much faster. The restrooms were very well-stocked at this provider's office. They always have toilet seat covers, paper towels and toilet paper and never run out.