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Jerald Gilbert, MD

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Urologists & Urology Surgeons

Delta Medix

Scranton, PA

Delta Medix

Scranton, PA

Delta Medix

Scranton, PA

Delta Medix

Scranton, PA
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Jerald Gilbert, MD
Delta Medix
(13 Reviews)
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225 Penn Ave Scranton, PA 18503
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Consumer Feedback

(13 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
1 star average for Staff
Recommended
2.5 star average for Recommended
Value
2 star average for Value
Terrible experience with this provider. Wish I could give negative stars!

I have been under the care of a urologist elsewhere for roughly 25 years and saw Dr. Gilbert to get established as a patient new to the area and treat an active issue. He is without a doubt the rudest most dismissive “professional” I have ever had the displeasure of encountering. He couldn’t understand why I was there because he hadn’t taken more than 10 seconds to glance at my chart - clearly didn’t even read the notes from the nurse who took my vitals and interviewed me, because he noted completely inaccurate information in my after-visit notes.

I was constantly interrupted when I tried to explain my history, express concerns, or ask questions

To top it all off they LOST a urine sample done right in their office two weeks prior to ensure a lingering UTI had cleared and the nurse who returned my call was just as rude as the doctor and kept referring to the previous lab work done elsewhere and telling me to schedule another! Sure, I’d love to spend even more money and be inconvenienced yet again to continue being sick.

I will definitely be entrusting my health to a true professional who doesn’t hate his job and employs caring staff.
by Robin W xxx.xxx.3.67
December 11, 2021
I only saw him for 1 min in hospital. I've been to Delta Medix several times and not seen him. I've seen one of his staff for 2 min, No one explained to me what are my options are or how might my condition might progress. I am very dissatisfied with delta medix whole operation, I heard there are good doctors there but I haven't seen one. I assume I can't change doctors at Delta Medix, so I am looking for a good doctor not associated with Delta Medix.
by Maggie Slate xxx.xxx.197.47
May 26, 2018
I was reffered to delta medix by my gyno to get a uradynamics test for my upcoming histerectomy. I wasnt thrilled about having this app to begin with beacuse of what it entitled and because i was seeing a male DR so i was uncomfortable from the begining. I was sitting in the room waiting for the DR for about 35minutes and i was in a chair by the door and i was wondering why the nurse hadnt asked me to take my clothes off below the waist. So im waiting and i hear the dr come up to the door take the chart out of the slot and as he was looking at it saying "What is this" then was talking to the nurses about it which i plugged my ears so i wouldnt hear. Tears start pouring down my face. I try to perk up and he comes in and introduces himself. Then he sits across the room from me asking me why im there. Im dumb founded why in the world doesnt he know why iam there, i watched my gyno fill out the referal and fax it herself over to the waymart office. So i sat there and explained to him while he was glancing at his clip board and my chart that im getting a hysterectomy because i have a uterine prolapse and im leaking a little so my gyno wanted me to get a uradynamics test to see if my bladder is something she has to fix while shes removing my uterus. He goes right away " your too young you shouldnt be getting a hysterectomy you should be doing kegels" i say " iam very uncomfortable it intereferes alot in my daily life" and he says " you shouldnt be getting a hysterectomy just because your uncomfortable" I dont know this guy its the first time i met him i didnt ask for his opinion i came to the decision of removing my uteris with my family, my husband, and my gyno. He had no right to say that. I was there for a test about my bladder not for his rood opinion. The best part is, he tells me i cant get a uradynamics test at the waymart office because they only do it in scranton. ARE YOU Fng kidding me, why in the world am i here,? Why did someone schedule an app with me over the phone before i get there and not even tell me its not for what i was reffered there to do. DR told me i had to schedule one after that app, knowing my surgery scheduled for 8/1/14 The dr leaves the office and i take my clothes off waist down casue he wants to take a peek in my bladder with a scope, so i start to cry again the nurse comes in and trys to soothe me gives me a tissue and is very nice. The DR comes back in and sees me crying tells me that that app was neccesarry in order to schedule a uradynamics app, i was never told that though and my gyno had no idea either. i see the catheter and freak out it was so big and say " its so big you have to put that in me? is it for long? he says " no but your gonna have to deal with it for longer with the uradynamics test and they put one in your rectum too" why the f would he tell me that when hes about to stick that thing inside me. So he sticks it in looks around it hurts it burns, he then fills me up with water makes me cough. Fine im doing fine. Then he continues to tell me again how i should be doing kegels and not get a hysterectomy i said i do do kegels and he goes " let me see you do one" so i do one, im crying im upset Then he sticks his gloved fingers in me to feel my uterus. Didnt know he could do that i was there for my bladder not uterus and he isnt my gyno. He says nothing pulls out the catheter takes his gloves off says " see you in a few days for your uradynamics test" walks out, nurse cleans me up i pee on this wierd toilet get an ultra sound after and go sit in an office to make my next app which i was waiting in the room for 15min. Only for the lady to tell me they cant fit me in till the middle of august, which i said i couldnt do casue my surgery is 8/1. She goes '" you need to reschedule your surgery then" yea that wasnt happening so i dont know whats gonna happen now but i will NEVER be seeing them again, the dr was rood, and very opinionated i was very uncomfortable, the room i was in was filthy and it was just an all around traumatic experience. It was a bad first impression of the dr who i was told was very nice. Maybe other people will have a better experience but i did not, it ended with me being upset and frustrated and the DR being annoyed which was obvious. It wasn't professional and i was so upset about the visit that is why i wrote this review, sorry if its scattered i had alot to get out, but i hope it was helpful.
by Rebecca xxx.xxx.11.101
July 20, 2014
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Was it easy to make an appointment with this urologist?
Yes
by Anonymous xxx.xxx.73.66
January 04, 2014
the cologne on Gerr-onimo was so obnoxiously smelly that i thought that i was with Spongebob and Patrick in the perfume section of that one episode.
by ZooGuard xxx.xxx.4.2
December 04, 2013
Communication with this office is a huge problem. They do not return calls in a reasonable time frame (within 24 hours). When this concern was raised during a visit, Dr. Gilbert was dismissive. I am a health provider and consider the care shoddy. I will find someone else.
by health provider xxx.xxx.11.216
September 06, 2013
How would you compare this urologist to others in his/her field that you have visited?
Among the best I have seen
Does this provider promptly return your phone calls?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by scott xxx.xxx.112.53
August 09, 2013
Did this provider answer all of your questions?
None of my questions were answered
Is this urologist easy to reach in an emergency?
No. It took me several times to get through.
Was this provider's office too cold?
No, it was fine
Was it easy to make an appointment with this urologist?
No, it took a while
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
by Anonymous xxx.xxx.11.61
June 17, 2013
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
Were you able to relax during your appointment?
No, I was on edge
Did you spend a lot of time in the waiting room at this provider's office?
Yes, I had to reorganize my schedule
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
by Anonymous xxx.xxx.131.139
January 29, 2013
Not a nice guy or a particularly knowledgeable urologist. Glad I found someone better
by AM
December 28, 2011
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Map and Directions
225 Penn Ave, Scranton, PA 18503