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Stephanie Smith Phillips, MD

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Stephanie Smith Phillips, MD
Mount Pleasant Dermatology
(16 Reviews)
> Get Phone Number & Directions
900 Bowman Rd Ste 103 Mount Pleasant, SC 29464
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Consumer Feedback

(16 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Plan to spend several hours to get in and out with about 3 minutes with the actual doctor. Doctor (Smith-Philips) is unhelpful, will not answer calls and consistently late to appointments and treats me like I am stupid for not understanding what is going on with my own help. I am trying to get through a med cycle with them and calling the office weekly to try and figure out what hoop I have to jump through next. I am DONE after this. Never. Ever. Again.
by Katie xxx.xxx.16.60
July 25, 2013
Would you recommend this dermatologist to others?
I Already Have
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this dermatologist use current and safe equipment?
Yes; the equipment is very advanced!
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous xxx.xxx.143.200
October 26, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.235.55
July 19, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.166.37
July 10, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.116.10
March 23, 2012
If you value your time and money, go somewhere else, because they do NOT. I went in on my lunch break for a follow-up. After sitting in the waiting room for 45 minutes past my appointment time, I was finally called in, where I sat for another 15 minutes before Smith-Phillips appeared. I considered leaving at one point because I had already used up my entire lunch break. I expected it to take half an hour, tops, from the time I walked in to the time I walked out. I spoke with Smith for about four minutes and was told to schedule another follow-up. I was fine with that until I was ushered down the hall and told I owed $40. I was completely nonplussed, as I've never paid for a follow-up visit, and I have never spent less time in any appointment, follow-up or otherwise. This bill for a full doctor's visit (the $40 I was charged was just a co-pay, not the entire cost!) was completely asinine. Furthermore, expecting me to go in again and repeat the entire process and pay another $40 was insulting and completely mind-boggling that they would attempt such a racquet twice! The entire visit was a JOKE. I’ve had stitches out and casts removed in follow-up visits and not paid a cent, and that was a lot more time-consuming and laborious. And I have NEVER waited that long for a prescheduled appointment. I sent an e-mail stating how dissatisfied I was and--shocker--never heard back. Clearly the concept of customer service is way over their heads and not a priority.
by L
December 08, 2011
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did you experience unnecessary pain during your visit?
No
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Was the waiting area spacious?
Yes, extremely spacious
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous
November 30, 2011
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
October 27, 2011
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Was the waiting area spacious?
Yes, extremely spacious
by Anonymous
August 31, 2011
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Does this dermatologist use current and safe equipment?
Yes; the equipment is very advanced!
by Anonymous
August 26, 2011
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Map and Directions
900 Bowman Rd Ste 103, Mount Pleasant, SC 29464