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Kathleen Brooks, MD

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Kathleen Brooks, MD
Azle Family Practice
(7 Reviews)
> Get Phone Number & Directions
413 W Main St Azle, TX 76020
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Consumer Feedback

(7 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
2 star average for Staff
Recommended
3.5 star average for Recommended
DO NOT ever go to Dr. Kathleen Brooks!! I saw her through the Dr. on Demand app and she was HORRIBLE!! I had used the app earlier in the day, seeing a different doctor about my 7 year old son’s eye, but at that time the doctor could not see any discharge in my son’s eye. From the very first question she asked. “Umm didn’t you just use this service an hour ago for the same thing??” I told her yes and tried to explain why I was calling back and she cut me off and told me “she doesn’t give second opinions” and then read off exactly what he told me and how it is just allergies and added that “sometimes when kids are really stuffed up and they don’t blow their nose enough, the mucus comes out of their eye”. I am not a doctor, but I have never in my life heard of that. I am, however, a mother who has seen her son struggle with allergies his entire life and know the difference between him sick, or him just being allergic to a dog, cat, grass, or something else in the air. She very rudely told me that she isn’t going to give a 2nd opinion and that she “isn’t going to go against her collogue”. Baffled, I told her I have never heard of anyone not giving a 2nd opinion and that my son is in a ton of pain and I’m just trying to get him help. To which she angrily told me “I don’t know why you are being so rude, that is just the policy I follow!” I told her I’m not being rude, I’m trying to help my son, and people go to get a 2nd opinion every single day for absolutely everything, and I’m just trying to show you that he DOES have discharge and it is not just allergies. He needs medicine so he can get better.” She then SCREAMS at me! “GO GET YOUR SON BACK IN HERE THEN AND I WILL LOOK AT HIM!!” She was so angry that she was shaking as she was yelling at me. I was blown away and calmly asked her WHY was she getting so mad and upset? That I am just a concerned mother who is worried about her son, and she is a doctor who is supposed to be helping people feel better. And that she was so angry that she was actually shaking while yelling at me! Instead of talking to me, she HUNG UP on me! Instead of doing her job as a doctor and helping patients, she hung up on me and left my son in pain! My son DOES actually have PINK EYE! He DOES need actual EYE DROPS to treat the pink eye! And because he was seen by an actual doctor who CARES about their patients, his eye is already getting better! Instead of just looking at his eye, and realizing that you can now see the discharge that the first doctor wasn’t able to see, Dr. Kathleen Brooks REFUSED to help a CHILD, didn’t CARE that he was in PAIN, SCREAMED at a worried mother, and HUNG UP on someone who was trying to help their baby! It might be your normal policy to “not give a 2nd opinion” but she did not have to be so disgustingly rude about it. If she actually cared as a doctor, she could have easily told me “we don’t normally give 2nd opinions, but let me take a look to see if I see anything different”. I HOPE and pray that Dr. on Demand will go and watch the call I had with her! She should NOT be a doctor! She should be fired and NOT working for Dr. on Demand!! And she definitely should NOT be allowed to care for children!!! Anyone who is even THINKING about having her as a doctor should know that she doesn’t even have the humane ability to care about a child’s well-being!! DO NOT have her be your doctor!
by Lori xxx.xxx.193.71
September 08, 2018
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this provider prominently display their diplomas or business license?
Yes
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Were the waiting room chairs comfortable at this family doctor's office?
They were average
by Anonymous xxx.xxx.245.15
October 10, 2013
Does this provider welcome questions?
Yes, they don't mind answering my questions
Would you refer this provider to a family or friend?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Does this provider offer flexible appointment times?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
by Vicki xxx.xxx.201.72
October 19, 2012
They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. I was so impressed with how great they were at answering each and every question I had in-depth. They were so patient, and covered all of the bases until I had no more questions. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed.
by Kathy
January 11, 2012
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Has this provider ever cancelled your appointment on you last minute?
Yes, I'm never confident that my appointment will actually happen
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider answer all of your questions?
Some were answered
by Anonymous
December 28, 2011
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was this family doctor friendly?
Friendly Enough
by Anonymous
November 27, 2011
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
by Anonymous
July 07, 2011
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Map and Directions
413 W Main St, Azle, TX 76020