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Arthur Hillert, MD

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Arthur Hillert, MD
Copperfield Family Medicine
(17 Reviews)
> Get Phone Number & Directions
15498 Fm 529 Rd Houston, TX 77095
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Consumer Feedback

(17 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
If I compare them to others in their field, I wouldn't say they're the worst, but they're definitely not the best. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. Don't call this provider if you're in a hurry. Every time I call I have to wait on hold forever. I think I got a gray hair the last time I was waiting. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. Their staff was not friendly at all, I didn't feel welcome there. I have Tried calling to make an appointment for 3 days straight and was asked to leave a voice message and someone would call me back but no one has and it's been over a week now and had to go to a Urgent care!!!!!!
by Jfp xxx.xxx.192.222
February 12, 2014
They are difficult about faxing in prescription refills. They are difficult about sharing copies of your records. They won't share routine lab results over the phone and insist on a appointment regardless and like to force multiple appointments.

They are over agressive with medications (go for high doses first it seemed) They stopped taking medicare which is fine but it all added up seems to give one the idea that revenue stream optimization takes priority over patient focus. They are a business not a charity but there's a probably a point where it goes too far.....
by Tired xxx.xxx.57.143
February 21, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Mikey xxx.xxx.121.98
April 06, 2012
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider have helpful information available online?
Yes, but very little
by Anonymous
January 31, 2012
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Anonymous
January 19, 2012
This provider has no helpful information available online, apart from their address and phone number. They just have a basic listings page. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I feel like my appointment was pointless. None of my questions were answered By the doctor and I got to hear the doctor both call the staff dumb ass and a patient for not showing up, nothing was accomplished, and I felt worse when I left no treatment just a name of another doctor. I was left in the appointment room by myself, but they eventually returned.
by none
January 12, 2012
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Was this provider's office easy to locate?
Fairly Easy
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
December 01, 2011
Were you able to relax during your appointment?
Yes
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
October 21, 2011
They always make sure to return my phone call as soon as possible. They've never left me waiting. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They offer the best pricing I've ever seen. I couldn't believe how little I ended up having to pay.
by JB
October 17, 2011
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
September 09, 2011
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Map and Directions
15498 Fm 529 Rd, Houston, TX 77095