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Hugo Rojas, MD

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Hugo Rojas, MD
Family Clinics Of San Antonio
(37 Reviews)
> Get Phone Number & Directions
2115 Pleasanton Rd San Antonio, TX 78221
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Consumer Feedback

(37 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
I am always looking for the best in the field to recommend to others, and I did not find that here. I will never return, nor recommend them to anyone I know based on my experience. The staff didn't seem to know a whole lot about the company they worked for. Every single time I'd ask them a question, they'd refer me to someone else. It was very frustrating. I eventually found a spot after cruising around a little bit. I wish they had more convenient parking available. They didn't give me advice that would benefit me at all. They only cared about what would make them the most money.
by frustrated
January 20, 2012
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Was this provider's office too cold?
No, it was fine
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
by Anonymous
November 28, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did you experience unnecessary pain during your visit?
No
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this provider answer all of your questions?
Yes
by Anonymous
November 28, 2011
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did you experience unnecessary pain during your visit?
No
by Anonymous
November 14, 2011
Was the waiting area spacious?
No, it was rather cramped
by Anonymous
October 25, 2011
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider's office too cold?
No, it was fine
by Anonymous
October 10, 2011
The chairs in the waiting room were not too comfortable. I didn't want to wait too long. They are WAY overbooked and the staff is clearly overworked and not always that pleasant. I've never been in there when the waiting rooms weren't packed with a bunch of very aggravated people. They seem to be more concerned about quantity of business over quality. I'm not always sure that they're going to work with me until they find a solution, and sometimes it seems like they're going to give up on trying to help me. I don't feel like I can always count on them. Most of the time, they don't call me back for quite a while, but they've called me back quickly once or twice.
by unsatisfied
September 28, 2011
Everything they originally told me they would be able to do for me, they ended up not being able to do. I felt lied to. They never made any effort to follow up with me after my visit and it made me feel very unimportant. I know they see a lot of patients, but when you say you're going to follow up, you should. I was very unimpressed with their level of skill. It seemed like they had just started yesterday. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. Their office was kind of gross. I was scared I was going to catch something from being in the office.
by Bunny
September 23, 2011
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
September 23, 2011
Did this provider's staff seem to respect him/her?
Kind of, but not very much
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
by Anonymous
September 14, 2011
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Map and Directions
2115 Pleasanton Rd, San Antonio, TX 78221