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Stephen Faehnle, MD

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Stephen Faehnle, MD
Professional Associates Pediatrics
(7 Reviews)
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1850 Hickory St Ste 102 Abilene, TX 79601
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Consumer Feedback

(7 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
1 star average for Value
Did this provider ever take personal phone calls while in the appointment room with you?
Yes, they could have waited
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous xxx.xxx.200.177
November 14, 2012
They ignored my questions and my appointment seemed rushed. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. I felt like my needs were mostly met, but they didn't make any extra effort. If I were in some kind of an emergency I'd go back. Otherwise, I'm going to look for something better.
i came in on time with our appointment and waited for over an hour then i asked the front desk asking why the wait despite i have appointment, she was the least apologetic and i even have to ask her about our turn.they should not schedule consults if they cant accommodate you in the first place, these are sick and well kids. i hope she learns to be more customer driven and time conscious.
by TIna xxx.xxx.79.107
September 14, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.19.163
August 08, 2012
There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. Whenever I asked them for more information about anything, they were happy to take the time to give me as much information as I wanted. They made me feel like every question I had was important.
by Amanda
November 14, 2011
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Do other parents within your community respect this pediatrician?
Somewhat, but not very much
Does this provider offer flexible appointment times?
Yes
Was this provider's office clean?
It was satisfactory
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
September 06, 2011
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
Is this provider willing to pursue advice from other providers when necessary?
No, and they didn't want me to seek anyone else's opinion
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Did you experience unnecessary pain during your visit?
No
by Anonymous
June 02, 2011
Does the pediatrician interact with both you and your child during appointments?
Yes, they interacted with both of us
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Does the pediatrician have other doctors or nurse practitioners that can provide care if the pediatrician is sick or unavailable?
Yes, they have a nurse practitioner or doctor on staff when the pediatrician is unavailable
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was this pediatrician able to answer all your questions about immunizations?
Yes, they answered my questions
by Anonymous
March 02, 2011
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Map and Directions
1850 Hickory St Ste 102, Abilene, TX 79601