Directory > Providers > Doctor > Pediatrician > TX > Plano > Russell McDonald > Reviews

Russell McDonald

Wellness.com Featured Provider
Russell McDonald
Cook Children's Pediatrics (Plano)
(4 Reviews)
Office

(972) 596-2131

 Fax (972) 867-3549 4001 W. 15th St. Suite 350 Plano, TX 75093

Meet Dr, McDonald

Add a Review

Consumer Feedback

(4 Reviews)
Service
3.5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
It was really nice to see how patient they were with first-time mothers. I've seen some other pediatricians get really annoyed whenever a first-time mother asks a question, but they don't do that here. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. They offer the best pricing for cash pay patients. I don't know of anywhere else that would've taken better care of my child. I had a great experience. They always make an extra effort to be polite and courteous. Dr. McDonald explains everything to my child in a way my little boy will understand. Dr. McDonald is very straight forward and to the point which puts me at ease right away. His advise is always very clear and his years of experience shows. I appreciate everyone in this office for being so efficient.
by caroline
January 17, 2012
Was this provider's staff friendly?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did you leave the office feeling satisfied with your visit?
Yes
Did you feel safe in this provider's care?
Yes
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
by Anonymous
September 01, 2011
Does the pediatrician over-treat your child for simple ailments?
No, they don't over-treat my child
Did this provider seem irritated to be working with you?
No, they were polite
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Would you recommend this provider to others?
Yes
by Anonymous
July 19, 2011
They made an extra effort to emphasize preventative care, and gave me a ton of information about child safety and nutrition. I felt like they genuinely cared about my child's health. I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. My child absolutely loves Russell Mc Donald, MD. They are so kid-friendly and act like my child's best friend. This doctor has great bedside manner. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have.
by Jodi
May 16, 2011
Add a Review
Map and Directions
4001 W. 15th St. Suite 350, Plano, TX 75093
Website https://www.cookchildrens.org/doctors/pediatrics/dr-russell-mcdonald?y_source=1_MTc0MjA1OTktNTEwLWxvY2F0aW9uLndlYnNpdGU=
Primary Specialty

Pediatrician

Practice Cook Children's Pediatrics (Plano)
Gender Male
Certification Board Certified in Pediatrics
Business Hours
Monday:8:30 AM - 5:00 PM
Tuesday:8:30 AM - 5:00 PM
Wednesday:8:30 AM - 5:00 PM
Thursday:8:30 AM - 5:00 PM
Friday:8:30 AM - 5:00 PM
Saturday:Closed
Sunday:Closed