They made the extra effort to make sure every question and concern I had was addressed. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. I was worried that they wouldn't respect my views and opinions on parenting issues, because I've dealt with that at other places, but they were very respectful. I left feeling very encouraged. I couldn't believe how patient they were with first-time mothers. It didn't matter how basic the first-time mother's question was, they were always happy to spend time explaining everything to them. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something.