They don't always adhere to the customer is always right policy here. Although I have seen them apologize for some mistakes it doesn't happen very often. Their equipment was very advanced and sophisticated. I was very impressed. They are definitely one of the best surgeons I've ever seen. I was amazed by how knowledgeable they were. I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference.