They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable.