Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Was the waiting area spacious?
Yes
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately