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Robert Russell, MD

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Robert Russell, MD
Ear Nose & Throat Assoc SW Inc
(15 Reviews)
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Olympia, WA 98502
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Consumer Feedback

(15 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Would you recommend this doctor to others?
Yes
Was this doctor's staff friendly?
Yes, they went above and beyond
Was this doctor friendly?
Extremely Friendly
Does this provider have a good professional reputation within your community?
Definitely
by Anonymous xxx.xxx.130.23
July 28, 2014
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did you leave the office feeling satisfied with your visit?
Completely!
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous xxx.xxx.189.44
April 08, 2013
Dr. Russell has suggested and operated 2 separate surgery’s on me, none of which I believe were necessary and one that has left me lasting side effects. The first surgery was for a deviated septum. I believe the surgery was done well, however I have not noticed any beneficial success from the surgery. I was laid up about a week longer than what I was relayed was normal from Dr. Russell. The second surgery was a Uvulectomy. I was told that my Uvula was abnormally large and my throat small, resulting in the reason behind my snoring. I paid $500 out of pocket as this procedure is not covered by any insurance plan (because it’s not a necessary surgery). Because it is not covered by insurance there is no anesthesia. The procedure was explained to me as simple and quick. The procedure was actually a nightmare. You are required to hold onto your own uvula with a pair of prongs, while the doc cuts into your mouth, while the nurse rubs your shoulders and tells you how good of a job you are doing. This is not what was explained to me in my previous visits, and hope I never have to do anything remotely like this ever again. The recovery took about 7 days as relayed, but this procedure resulted in no changes. I still snore like crazy (I’m not overweight or old), my mouth is always dry, and I can no longer take large drinks of fluids or it comes out my nose. I did a lot of research on this procedure beforehand and heard a lot of negative things, but ultimately trusted this doctor and wound up paying the price, a week off work, dry mouth, can’t drink fluids like I use to and I’m out $500. This procedure will not fix your snoring, don’t trust Dr. Russell’s word for it.
by Joseph xxx.xxx.58.196
January 08, 2013
Was this ENT otolaryngologist's staff friendly?
Yes
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this ENT Otolaryngologist consider your input when deciding on a treatment method?
Yes, I felt very involved in my treatment
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.114.63
September 27, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Mel xxx.xxx.93.26
March 27, 2012
Was this ENT Otolaryngologist able to diagnose your condition quickly?
Yes, I felt better as soon as I left
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
February 20, 2012
Was this provider's office clean?
Yes everything was neat and sterile
Does this ENT Otolaryngologist use current and safe equipment?
Yes; the equipment is very advanced!
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous
February 08, 2012
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
by Anonymous
January 13, 2012
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
January 09, 2012
Does this provider give unbiased advice?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
October 10, 2011
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Olympia, WA 98502