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Mark Casdorph, DO

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Psychiatrists

LifeStance Health

Fairborn, OH

LifeStance Health

Fairborn, OH

LifeStance Health

Fairborn, OH

LifeStance Health

Fairborn, OH
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Mark Casdorph, DO
Upper Valley Outpatient Behavioral Health
(13 Reviews)
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3130 N. County Road 25A Troy, OH 45373
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Consumer Feedback

(13 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
I didn't have to wait before I got to talk with the receptionist. The office is perfectly staffed. They thoroughly explained the risks and benefits of my treatment options. This provider asked me questions and seemed interested in my thoughts and concerns. They've always been on time for my appointments. I've never had to worry about them showing up late or not showing up at all.
by Rodney xxx.xxx.141.133
May 05, 2014
They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I am going to refer everyone I know here. I absolutely love this place. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. They are the most attentive psychiatrist I've ever met. They always listen carefully to whatever I have to say. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important.
by Jeanne Cook xxx.xxx.92.31
December 05, 2013
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Has this provider ever cancelled your appointment on you last minute?
They try not to, but sometimes it happens.
Was this provider's staff friendly?
Yes
Would you refer a friend or family member to this psychiatrist?
Yes
Was this provider's office clean?
Yes everything was neat and sterile
by Charles Pelfrey xxx.xxx.8.1
September 17, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider offer flexible appointment times?
Yes
Did this psychiatrist use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous xxx.xxx.94.72
November 02, 2012
Their staff was not friendly at all, I didn't feel welcome there. Rhonda was especially rude and couldn't be bothered to even take a phone message and tried to hang up without even taking your name or number. It was almost impossible to even get an appointment to get into the office and, if I weren't desperate to get a provider, I wouldn't have kept trying. I didn't feel like dealing with Rhonda in the office and jumping through a million hoops and making multiple calls just to get into the office and was SO discouraged that if there had been ANY OTHER PROVIDER ON MY PLAN WITH AN OPENING I WOULD HAVE GONE TO THEM!
The off is closed EVERY DAY from 12 NOON to 2:15 PM for LUNCH! You talk about bankers hours! God forbid that you have a psychiatric emergency! I feel like the office staff is there to party for as short a period, socialize amongst themselves, ignore the patient, take an extended lunch and go home. Which doesn't give me much faith in ANY doctor in this practice when they allow this to go on. It leaves me with the impression that the doctors, too, could hardly care less about their patients when they allow the front office staff to treat patients like dirt.. None of my questions were answered, nothing was accomplished, and I felt worse when I left. The office was easy enough to find. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else.
by Dee xxx.xxx.47.178
August 06, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Only with clear directions
by Anonymous xxx.xxx.11.13
May 14, 2012
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Does this provider offer flexible appointment times?
Yes
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did this psychiatrist ever condone negative behavior?
No, they made sure all negative behaviors were discouraged
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
February 06, 2012
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous
September 13, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Did this psychiatrist give you undivided attention?
Definitely! They made an extra effort to make me feel special
Does this psychiatrist remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived
by Anonymous
September 08, 2011
Is this psychiatrist easy to reach in an emergency?
Absolutely! I can always count on them
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
How would you compare this psychiatrist to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
August 30, 2011
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Map and Directions
3130 N. County Road 25A, Troy, OH 45373