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Tessie Otero Truitt, MD

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Tessie Otero Truitt, MD
Halifax Endocrinology Ctr
(7 Reviews)
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2232 Wilborn Ave Ste 3 South Boston, VA 24592
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Consumer Feedback

(7 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
I love the Doctor and the staff is pleasant to deal with but the front desk guy is kind of a nazi!!! I understand if you miss an appointment by just not showing up that they charge you... I showed up late because I honestly thought my appointment was at 3:00pm not 1:15pm, I actually showed up. Its not like i dismissed it and didnt have the courtesy to call. i was charged $30 and now i hear its gone up to $50??? This policy needs to leave room for human error... like a three strike program or even a one time grace period... what if I were in a car accident on the way there, or stopped to save a child from danger, I mean they didnt even ask... i said im here for my appointment and the guy said "no... your appointment was at 1:15 and you now owe $30... Gees!!!
by John Doe xxx.xxx.68.16
October 10, 2014
Was this doctor friendly?
Yes
Would you recommend this doctor to others?
Yes
Was this doctor's staff friendly?
Yes
Does this doctor use current and safe equipment?
Yes
Does this endocrinologist use current and safe equipment?
Yes
by Anonymous xxx.xxx.176.210
October 06, 2014
I was referred to Dr.Otero by my local doctor for a thyroid issue I have been having for years. Finally, I thought, I was going to get help for this problem. Little did I know that I was about to face an even bigger problem and fight another battle by the very people who were suppose to help me.

First of all getting the appointment in the first place took some time that consisted of a lot of back and forth calls from my local doctor to Dr.Otero, and then from my doctor to me (because Otero's office wouldn't initially make an appointment), from me to Dr.Otero, from Dr.Otero to me etc.

When I was finally able to land a date and time, I was given the wrong address to Otero's office. After showing up to the address given and spending an hour looking for the location I was told and asking four different people for direction, my husband and I realized that we were not only at the wrong address we were in the wrong city!

After calling the Dr.'s office I asked the lady who had scheduled me if the fee could be waved for missing the appointment since I was there at the address that I was given, ready for the appointment I was given.

Not only did she refuse to help me she passed me off to the office manager who was not willing to listen to anything I had to say from the beginning of our 'conversation'. All he seemed to want to do was laugh at me, even going so low as making fun of the city I live in, a city I love.

I hung up the phone shaken and upset and wondering how a "professional" could treat not only a patient but another human being the way he did.

The lack of patient care by everyone at this office is astonishing. Not only did my husband and I spend an hour running around on a wild goose chase, talking to numerous people for directions to a place that was non existent in this city simply because of a mistake made. I was blamed for that mistake, laughed at and charged.

If this is the kind of service given by Otero herself, well, frankly I am glad I didn't step foot in that building. It is off to Duke for me and I am more then happy to drive the extra hour each way to get there because I know I will be treated the way we all deserve to be treated, with respect! I recommend you all do the same.
by T.H. xxx.xxx.23.234
August 15, 2014
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Does this provider welcome questions?
Yes, they don't mind answering my questions
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider listen to your input and concerns?
Yes
by Anonymous xxx.xxx.230.245
October 25, 2012
Were the waiting room chairs comfortable at this endocrinologist's office?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
January 18, 2012
Was it easy to make an appointment with this provider?
No, it took a while
Did you feel safe in this provider's care?
Absolutely Not!
Does this endocrinologist use current and safe equipment?
Yes
Was the waiting area spacious?
Yes
by Anonymous
October 03, 2011
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider listen to your input and concerns?
Yes
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous
March 08, 2011
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Map and Directions
2232 Wilborn Ave Ste 3, South Boston, VA 24592