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Allendale Nursing & Rehabilitation Community
Allendale Nursing & Rehabilitation Community
(10 Reviews)
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11007 Radcliff Drive Allendale, MI 49401
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Consumer Feedback

(10 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
My family member was at this facility for a week in Aug/2022. Was dropped twice in front of the family and then lied about dropping. They are SEVERELY Understaffed and turn over is EXTREME! Food - is garbage and severed cold and whenever they feel like it. Laundry - no staff so good luck getting cleaned up at all. Response to call lights average 45+ mins! Nurse "H" on rehab side is abusive to patients. The police are called to this facility often due to neglect.
by Anonomous xxx.xxx.168.175
September 30, 2022
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.75.214
October 30, 2013
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this nursing home answer all of your questions?
Every question I had was answered thoroughly
by dunham123 xxx.xxx.246.224
September 06, 2013
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Is this provider willing to pursue advice from other providers when necessary?
No, and they didn't want me to seek anyone else's opinion
Did this provider's staff seem to respect him/her?
Kind of, but not very much
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
by Anonymous xxx.xxx.67.24
July 16, 2013
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Was the waiting area spacious?
No, it was rather cramped
Does this provider have helpful information available online?
No, just a basic listings page
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Did they follow up with you after your appointment?
No, but they said they were going to!
by Amy xxx.xxx.73.29
December 02, 2012
They consistently dismiss my concerns and accuse me of making problems up. I don't trust them to ever actually look into my concerns and see if they're valid. They try to keep the restrooms stocked, but sometimes they run out of stuff. I have had to ask them a few times to re-stock. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. Every time I'd ask a question, it seemed like they were annoyed and didn't want to give me an answer. I understand they're busy, but they should really treat their clients better. They cancelled appointments just hours before they were to occur and said they'd 'get back to me'-yet, never did. They excluded me from my mother's care and went as far as to ignore her stroke symptoms for 24 hrs...almost costing her life and causing multiple health complications..
by Sheldon xxx.xxx.107.55
December 02, 2012
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was the waiting area spacious?
Yes
Did this nursing home answer all of your questions?
Yes
by Anonymous xxx.xxx.168.12
November 29, 2012
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was it easy to make an appointment with this provider?
Yes! It was effortless!
by Anonymous xxx.xxx.140.165
October 09, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.148.170
June 24, 2012
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Did this provider seem irritated to be working with you?
No, they were polite
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
by Anonymous
October 20, 2011
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Map and Directions
11007 Radcliff Drive, Allendale, MI 49401