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Aurora Nursing Center Inc

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Aurora Nursing Center Inc
Aurora Nursing Center Inc
(11 Reviews)
> Get Phone Number & Directions
1700 S Hudson Aurora, MO 65605
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Consumer Feedback

(11 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
so disappointed in this facility. They had a meeting with our family informing us , our mother had many months to go in therapy, that she was doing well, but was unable to pass all the required therapies needed to establish total independence. Two weeks later, they met me at the door informing me she needed to leave. I didn't receive the 30 days notice I signed off on. Instead I was told the facility knew she had a place to go to and she really just wanted to go home, and she had"enough" therapy training to make it. Total disappointment . would recommend families to search, and research before making a decision for a loved one for this facility.
by michelle xxx.xxx.128.133
October 01, 2014
They informed us in 4 days that our mother must leave . She had not hit all of her marks in therapy but thought it was just best for them . The director told mom she thinks her kids don't want to take care of her and asked mom ....dont you want to go home? Of course mom says yes again she says ....yiur kids just don't want to deal with you .
by rjsbow xxx.xxx.5.134
September 29, 2014
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Does this provider use current and safe equipment?
Not at all; the equipment is dangerous!
Was this provider's office clean?
It could have used some cleaning
Are you going to visit this provider again?
Not if my life depended on it
by Mary xxx.xxx.214.174
October 02, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.131.69
August 22, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
Not if my life depended on it
by Jill xxx.xxx.166.245
March 10, 2012
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous
February 23, 2012
They definitely pressured me to buy products. I felt like they were just trying to make money off me. I was shocked when they dismissed my concerns as unimportant and told me I was just overreacting. I knew that my situation needed attention, and I couldn't believe that they wouldn't even look into it. My appointment felt a little rushed. I understand that they are busy, but I would have liked a little more time. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves.
by kclady48
February 02, 2012
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
by Anonymous
November 15, 2011
Did this provider use excessive foul language?
No
by Anonymous
August 28, 2011
Do you feel that you could have received better service somewhere else?
No, I don't think so
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Are you going to visit this provider again?
Sure
by Anonymous
June 19, 2011
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Map and Directions
1700 S Hudson, Aurora, MO 65605