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Berthoud Living Center

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Berthoud Living Center
Berthoud Living Center
(19 Reviews)
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855 Franklin St Berthoud, CO 80513
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Consumer Feedback

(19 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
1.5 star average for Value
Does this provider use current and safe equipment?
No; the equipment needs to be updated
Were you able to relax during your appointment?
No, I was on edge
Does this provider treat every client equally?
Not at all, they only make time for their favorite clients
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
by Anonymous
December 08, 2011
Are you going to visit this provider again?
Not if my life depended on it
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Does this provider have a good professional reputation within your community?
Not really, it could be better
by Anonymous
September 22, 2011
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
August 25, 2011
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous
August 21, 2011
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
August 12, 2011
My Dad is 79 years old. Today I received a bill in the mail for HIS treatment at Berthoud Living Center where he was placed in by the hospital to recover from surgery. This bill is for $17,733 dollars, it is addressed to ME as the "responsible party," and they said if I don't pay they will hand it over to collection.

Medicare has already paid this facility nearly $22,000. The facility claims that I am personally responsible for my Dad's bills and they will sue me. They even went as far as requiring him to sign over his VA and Social Security benefits to them, despite the fact that he is a dementia patient and does not understand. He is on three different medications for dementia and was at the time they made him sign. I only found out that they literally STOLE from him yesterday. He was NEVER to stay there as a permanent resident and they KNOW that. However, because he was denied Medicaid they claim it was in their rights to take his Social Security and VA Pension. Next month, he will not be able to cover his monthly bills. He has life insurance policies that need to be paid and many other things including a legal debt of over $50,000 thanks to his ex-wife who took out loans and credit cards in his name.

Requiring a family member to agree to be the financially responsible party for a nursing home resident is illegal under federal law, in Title 42 of the Code of Federal Regulations, section 483.12(d)(2). Under this law, nursing homes are not even supposed to ask if a family member wants to become a responsible party. Nonetheless, some nursing home agreements contain fine print that claims to make a responsible party or cosigner personally responsible for the resident's bills. If a nursing home attempts to enforce such an agreement, the person who signed the papers may need legal help to get out from under the nursing home's claim.

What they are doing to ME and MY FAMILY is illegal. Our family is now devastated thanks to this greedy company. I do not have the money for an attorney, I cannot work to earn the money because my Dad requires constant supervision. I do not know what we will do.
by Krankenheim
July 26, 2011
Was this provider's staff friendly?
Yes, they went above and beyond
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous
July 17, 2011
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
by Anonymous
July 11, 2011
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Does this provider offer flexible appointment times?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
June 29, 2011
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Map and Directions
855 Franklin St, Berthoud, CO 80513