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Caton Manor--Genesis ElderCare

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Caton Manor--Genesis ElderCare
Caton Manor--Genesis ElderCare
(12 Reviews)
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3330 Wilkens Ave Baltimore, MD 21229
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
1 star average for Value
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.240.12
August 03, 2014
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
by Anonymous xxx.xxx.255.29
February 04, 2014
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
by Anonymous xxx.xxx.233.89
June 08, 2013
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.184.174
January 31, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.206.160
June 12, 2012
I visited the facility on May 22nd due to the fact that my grandfather is currently there seeking treatment for cancer. I found the living conditions completely deblorable and unsatisfactory. It was completely filthy and unkept. My grandfather upon being there was given a container of milk that was warm . His bathroom that is adjacent to his room,of which he has to share with 3 other people was dirty and smelled of urine. The toilet looked as if it had not been cleaned in ages. He feels unsafe there and feels that the staff are not working to their capability. I am unhappy with having to leave him there. However, do not have a choice because of his insurance carrier. The staff were not welcoming. With the exception of the receptionist. I asked that my concerns are taking seriously and aggressively and active changes are made immediately.
by kelley johnson xxx.xxx.25.169
May 24, 2012
Did this provider listen to your input and concerns?
No. I wasn't listened to at all!
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Did this provider answer all of your questions?
None of my questions were answered
by Anonymous
December 31, 2011
Is this business in a safe neighborhood?
Kind of, I didn't feel completely safe
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
by Anonymous
October 12, 2011
I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They always make sure to return my phone call as soon as possible. They've never left me waiting. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous.
by ME
May 20, 2011
Did this provider's staff seem to respect him/her?
Kind of, but not very much
by Anonymous
May 16, 2011
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Map and Directions
3330 Wilkens Ave, Baltimore, MD 21229